Prompt service when required
A guest from Coronado, CA recommends this property.
Stayed for 5 days in December, 2017
The location is central, close to downtown, not close to the montain but not too far. The cabin is as shown, good size and nice. Some items were missing like a lemon squezer and the pans were not with teflon, so hard to cook with a family of 5. They only give you 6 towels for the whole stay, so bring towels. It is very clean and confirtable. It does not have a washer and drier, something that i have always had in other cabins in Big bear and i feel it is necessary in the snow with wet clothes. The a/c and heater excellent. Iwould highly recommend it if you do not want to stay close to the lifts. Twice i had to call the manager for help and they were available 24/7 immediately. Once the bathroom door locked, and the other time we left with the jacuzzi key instead of the cabin key, (they should have different color keys) both times they came immediately.
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A guest from Las Vegas, NV does not recommend this property.
Stayed for 6 days in January, 2017
This condo is in a very good location (right across the street from the Rafters and a ski shuttle stop), but it is new to the rental market, apparently, so it needs some kinks worked out. Primarily the lack of firewood (especially during a week in January when Mammoth experienced its largest snowfall on record, about 20 feet!!) Upon check-in, there were only a couple of logs left, and a few more in the outside storage closet. We would be there a week, so I immediately called the office, and they sent their maintenance man to deliver some store-bought, small bundles of wood. We had to keep repeating this request daily, as the commercial shipment was delayed due to the weather conditions, and the office was not even sure the condo owners had set up the delivery authorization in the first place. So, that was sort of annoying. Also, despite the condo location, I will never rent this unit again. Upstairs there are tenants who have a toddler and an infant, and every single night of our 6 nights there, the hyperactive toddler ran around the upstairs unit screaming until he fell into fits of wailing cries, accompanied by his younger sibling who cried non-stop. This occurred nightly from midnight until 2:00AM. I could never hear an adult voice there to even soothe them or address the scenario! Not good for serious skiers, who hit the slopes when the chairs open at 8:30AM!On a plus note, the complex has vey good jacuzzi (outdoors, but 3/4 covered, so it allows for outdoor ambiance, but protected, too).Unit has lots of kitchen equipment, but it's very disorganized and messily arranged. We still ate in every breakfast and dinner, however, and that was cozy.
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