Jackson Hole Holiday Family vacation
Reviewed by: Kristen I. recommends this property.
Stayed for 5 days in December, 2017
Our stay in this property was pleasant in that, with two bedrooms and a loft, it was spacious and comfortable for a family of five. We had a perfect balance of privacy and togetherness. Also, it was walking distance to the town, which also made it an ideal location for dining and shopping options, which we loved. The issues were that the home was not clean at was as if housekeeping simply made the beds and that's it. the kitchen was filthy and all dishes we used had a film on them and needed to be washed before we used them. (We had breakfast daily and two dinners at home.) Everything out also had a greasy film on it and even the microwave was greasy and fithy. In addition, the entire home was pretty dusty, the bathtub in one of the rooms did not drain and the furniture, particularly the sofa, had seen better days. I was most surprised by this because the photos make it seem as if everything is fresh and/or new. This home definitely needs some elbow grease and TLC. We loved our trip though and plan to return. In doing so, I like these units/ this style of home and location, but for the premium holiday price we paid for it, we will likely not return to this particular one.
Property Manager Response:
Response from TurnKey Vacation Rentals
Hi Kristen,
Thank you for taking the time to leave us this feedback, and we?re happy to hear you enjoyed your stay at our place! That being said, we?re so sorry about the cleanliness issues you encountered and for any inconvenience this caused as well. Please be assured we will pass your feedback along to the homeowner to make sure your concerns are addressed. - The TurnKey VR Team
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Terribly Disappointed , the place was awful
Lorraine T. from North Brunswick, NJ does not recommend this property.
Stayed for 2 days in September, 2017
The rental was dirty, with dirty rugs and the hardwood floors were in terrible shape.They listed 3 bedrooms but there were only 2 and a loft with no closet and only a bed and very low ceilings that you could not stand up straight in. It was terrible. The location was good but that was about it. It was expensive for 2 nights for what we got. I would not recommend anyone staying there.
Property Manager Response:
Response from TurnKey Vacation Rentals
Lorraine,
Thank you for taking the time to leave us this feedback, and we are so sorry to hear if your experience staying with us was not as great as it should have been. Here at TurnKey, we strive to offer impeccable customer service, and it is our hope that if anything at all comes up, guests are conveniently able to reach us 24 hours-a-day on our guest hotline. Unfortunately, we are only now learning of these problems, but wish we had known during your stay so we could have tried to help out then. Please be assured we are checking on everything you have mentioned and will make sure each issue is thoroughly addressed. If there is anything else we can still do for you, please reach out anytime and let us know. -The TurnKey VR Team
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two nights in Jackson
Reviewed by: A guest recommends this property.
Stayed for 2 days in June, 2017
The location of the condo is great - at the base of the Snow King Mtn, and only a few blocks to Jackson Square. We weren't in the condo much, but it was okay for the two couples that stayed here. It's three stories, with a spiral staircase from the main middle level to the downstairs where the two bedrooms are. One of the bedrooms had a door to the outside, which was nice, but the door handle was really difficult to use as it was loose and the door was "swollen". There's a loft upstairs, but we didn't use it. The place would not be great for any one with knee or other mobility problems given the steep stairs. The place wasn't very clean, and we were supposed to have a tablet with all kinds of information on it about the area and the condo, but it wasn't there.
Property Manager Response:
Response from TurnKey Vacation Rentals
Hello David,
Thank you so much for the review and helpful feedback! We are so happy to hear that you had a great stay with us. Please let us assure you that we will look into the door handle issue and follow-up with housekeeping to ensure these items are corrected. Also, our 24/7 guest hotline is always available to call with any issues that may come up, so please let us know next time if you need anything. By the way, you were perfect guests, and we look forward to having you stay again! -The TurnKey VR Team
Not As Advertised - Worst Experience Ever- Safty Issues
Reviewed by: A guest does not recommend this property.
Stayed for 2 days in June, 2017
Received no access instructions to home. Called Turnkey and instructions they provided were wrong. Called them back and was informed access to home had to come from the owner so we stood on the front porch and waited an hour.SAFTY ISSUESSmoke detectors in both bedrooms did not workCO detectors did not workDoor handle to patio door in one bedroom was falling off and could be broken into.Back was falling off desk fan in loft exposing bare electrical wires.Walkway to home is wooden deck style with many rotten boards, sloped side to side from apparent settling and settling. At top of one of many flights of stairs there is about a 1" offset from apparent settling and my wife tripped, fell down 7 stairs and broke a rib.NOT AS ADVERTISEDNo toilet paper, paper towels, laundry detergent or trash bags. Texted the owner who had me texting some third party and finally on last day these items showed up on front porch only after we had gone to store to purchase them.After returning from store with food we discovered the kitchen was missing the essentials to cook a meal. Not even a dish towel to dry dishes and the grille on the deck was not usable.No tablet or instructions of any type in homeOne bathroom had no trash can.Two lamps in living room could not read a book because one did not work. Was not the light bulb as we tried that. Turned out one lamp in each of bedrooms did not work eitherOne tub/shower had clogged drain and backed up. By way I'm 6'5" and had trouble climbing into the tub/shower as they are very tall, short or elderly people beware.Went to hang coat on hook in bedroom and hook fell off wall, same problem with towel in bathroom.One bathroom door did not shut for privacy.Ceiling fan in living room so dusty someone had written jokes in the duct.Renters be ware!!!
Property Manager Response:
Response from TurnKey Vacation Rentals
Hi Marty,
Thank you for taking the time to leave us this feedback, and we are so sorry to hear if your experience staying with us was not as great as it should have been. We would like to note that management of this home has recently changed hands from TurnKey to the homeowner. Please know that we have passed your feedback along to the owner, who will make sure these issues are addressed and resolved. -The TurnKey VR Team
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Great Stay in Jackson
Howard J. from Elkridge, MD recommends this property.
Stayed for 2 days in May, 2017
The unit has a charm with it's spiral stair case and exposed log beams in the home. We arrived with an issue as my wife and I scoured our email,text and paper work to find the rental contract with the access code to the lock on the house.Called Turnkey and they quickly reviewed our contract and determined that a combination was never sent and provided the information needed to get into the unit. We found a clean, neat and ready for us to settle in town home. Each room or area in the house had it's own HVAC unit, so everyone was comfortable. Sure there were a few issues: The ice maker in the frig was not working, One of the smoke detectors was chirping to remind us it needed a battery, worst of all there was no wine opener in an otherwise well stocked kitchen. All of these issues we were able to overcome and Turnkey was quick to respond to our call although with only a 2 night stay they would not be able to address them before we left. Turnkey assured us they would take care of them within the week. Over all a great place to stay in Jackson, close enough to the center of town to walk to the shops and restaurants. I would recommend using Turnkey for future rentals based on their customer service.
Property Manager Response:
Response from TurnKey Vacation Rentals
Hi Howard, Thank you very much for taking the time to leave us a review! We are happy to hear that you enjoyed your stay. It is also great to know that you called our 24/7 support line here at TurnKey when something came up and that we were quickly able to help with your key code. That being said, we wish we could have resolved the other concerns while you were still there, but please know they have since been addressed. You were perfect guests, and we look forward to hearing from you again! -The TurnKey VR Team
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Great location! Good value
Reviewed by: Stacey L. recommends this property.
Stayed for 3 days in May, 2017
Located just a few blocks from downtown Jackson Hole, with the mountains behind the rustic setting. Even though an attached home feels like a cabin. When we arrived, the cleaning service had not been there. We called and they were able to get the crew out to clean that evening and we did receive one night refund. So while it was inconvenient - so glad we didn't arrive late at night, they resolved it and compensated us. The property is three levels with an upstairs loft, and two bedrooms & two bathrooms downstairs, with the living room/kitchen and bathroom on the main level. The living room is small for the number of people, and the futon couch is not the most comfortable to sit on. Could use some at least one more comfortable chair. Overall we were satisfied, great location and we went with this location as we were looking for something rustic, and the price was much cheaper. The beds were not very comfortable, okay but after 3 nights a couple of our group had back aches - of course we are in our 60s. Overall great location, great price. I'm giving cleanliness 3 stars as it was dirty upon arrival, but the cleaning company did a great job and what a difference in the smell and feel of the entire unit... so was 5 star clean when they were done.
Property Manager Response:
Response from TurnKey Vacation Rentals
Stacey,
Thank you so much for leaving this review. We are sorry to hear about the issues that came up and for any inconvenience they caused as well. Here at TurnKey, it is our highest priority to make sure our guests have the best experience possible, but if problems arise, we do try our very best to make things right in any way we can. It looks like we were able to send someone out to fix that issue, and we are so glad you called our 24/7 support line to let us know about it. Thanks again for your patience and for being absolutely perfect guests. We look forward to you staying with us again! -The TurnKey VR Team
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