Mini Reunion
Norm T. from Cedar Park, Texas., TX recommends this property.
Stayed for 5 days in May, 2018
The facilities were very nice and clean. Except we ran short of lavatory supplies the second day. Could not understand the excessive noise complaint as this was a group of 60plus old farts just telling stories with the music turned down so we could here each other.c
Property Manager Response:
Response from TurnKey Vacation Rentals
Hello Norm,
Thank you so much for taking the time to leave a review. We appreciate your feedback and are so happy to hear you enjoyed your stay with us. We stock each home with what is called a "starter supply" of basic items. It is not designed to be an unlimited supply but, rather, to get a typical reservation through a weekend or get folks started so that they can enjoy their arrival days, take inventory, and pick up whatever else is needed to get them through their trip as needed. In regards to the noise complaint you received, TurnKey follows up on all reported disturbances in order to ensure we are being good neighbors to those around us. With that being said, we do apologize if the notice you received was in error. We appreciate you taking care of our place as if it were your own. Please come stay again any time! -The TurnKey VR Team
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Beautiful View
A guest from Arvada, CO recommends this property.
Stayed for 3 days in July, 2017
This one is tough for me to describe. I want to be happy with it, but there was some info lacking in the description that would have made it perfect. We brought our 22' boat from Colorado and did some lake hopping in Texas. This property, although stunning in location, is difficult to get a boat into. I actually called about this before we came, but because Turnkey is located in 3 different states, they could only give me the info provided on the listing. The 2nd problem was that although it is advertised as having its own dock, the closest "public" boat ramp was quite far! And be aware- the dock was a blast, but very old and in need of some repairs. The house itself was very nice, and the views and the vineyard were stunning. The only thing lacking in the house was the "starter kit" that I never did see, and the fact that they desperately need new towels...
Property Manager Response:
Response from TurnKey Vacation Rentals
Alisha,
Thank you so much for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced. Here at TurnKey your feedback is highly valued, and although we do try our best to offer the most impeccable service possible, there are times we fall short of that. Please be assured we are looking into everything you have mentioned. Thanks again for bringing these important issues to light, as it is feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. If there is anything else we could do for you, reach out anytime on our 24/7 guest hotline to let us know. -The TurnKey VR Team
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Lake Travis Villa & Vineyard
A guest from Southlake, TX does not recommend this property.
Stayed for 2 days in September, 2015
Overall a nice property, however there are some things that should be disclosed in the description. 1) Access is down a steep hill (concrete sidewalk). Will not work for elderly, disabled, someone w/ bum knee, or struggles with breathing. If staying for several days and have a lot to unload, its not very convenient, be careful with wheeled suitcases and ice coolers 2) Should say sleeps 4 adults comfortably and possibly 2 small children. Not 6 adults 3) Indicates a full sized kitchen but does not have stove and fridge is not full size, but adequate for a long weekend. 4) there is no ice maker so should indicate to bring ice 5) there are two units that are essentially a duplex and should be advertised as such 6) we experienced very strong sulfur or metallic smell in water out of tap, the worst of which was when showering. Did not want to drink, requiring bottled water which we had to go get. Property mgmt offered to bring bottled water, but showed up a full day and a half after they said they would bring water. 7) Mattress cover on the pull out couch was very dirty. There were also no bed linens for the pull out couch. Glad we brought a sleeping bag. :)
Property Manager Response:
Response from TurnKey Vacation Rentals
Hi Robert, thank you for taking the time for the thoughtful and informative feedback. Your comments are crucial in helping us keep our homes and services up to the highest standards. We have since remedied the issues you mentioned. We sincerely apologize for the state of the house during your stay. We hope you'll consider giving us another chance in the future. -The TurnKey VR Team
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Great Lake view and access to the water..!!
A guest from Keller, TX recommends this property.
Stayed for 2 days in July, 2015
We loved the view it was truly breathtaking... Loved the balcony.. nothing more beautiful than coffee on the balcony as the sun comes up!! Clean?? not convinced the cleaning was completed prior to our arrival. We used the pull out couch in the living room, it was really in bad shape, the mattress sagged through the bed springs, the fitted sheet was dirty, food and dirt could be seen through the couch / bed section, and there was not a top sheet to be found. There were no other sheets or blankets that we could have changed them ourselves either, they were really bad.. I would have changed them all for our family. We found that all the beds did not have that freshly cleaned smell.. which really questioned whether or not it was even cleaned at made our stay a little uncomfortable, as we felt uneasy about sleeping in beds that were not as they should be. To be completely honest, when we walked in.. I thought someone was still there... as it really looked like someone had just walked out, and left it without any cleaning at all. The use of the dock was great, however getting up and down the old wood stairs towards the water, was very dangerous. I would disclose "use with caution". Thankfully we didn't spend a lot of time in the actual Villa, as we were on the water 90% of the time. We loved the lake access, we loved the view. We loved the peace and quiet. However, the lack of cleanliness was a great disappointment, for the two nights in which we stayed.
Property Manager Response:
Response from TurnKey Vacation Rentals
Hi Mandie, thank you so much for your helpful review. We apologize for the cleanliness of the home and specifically the bedding. We have spoken to our housekeeping staff to ensure this doesn't happen in the future. Guests can always call our 24-Hour Customer Support Line, and we'll be happy to bring fresh linens and re-clean ASAP. Again, we apologize for your poor experience. We're so happy you enjoyed the view and lake! Thanks again for letting us know. -The TurnKey VR Team
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A Chilly Girls' Weekend
Celisa H. from Houston, TX recommends this property.
Stayed for 2 days in February, 2015
So, we had a little trouble getting there, and we ended up at Nature's Point thinking that's where we were supposed to be. We were wandering around the property there in the dark in 30 degree rain, when we finally decided to call TurnKey for help. They were so helpful, and guided us back to the correct property. When we got there, it was also pitch black, and we couldn't see the villas from the parking area. It was super dark, so for two girls alone, we would have loved to have some lighting to show us the way. When we got to the villa, we couldn't open the lock box. The lock was stuck and just wouldn't click. We were freezing and frustrated! After about 20 tries, it finally opened. The property was lovely, clean, and up to date. Beds were super comfortable, and the villa was warm and cozy. Our main issue was that there wasn't much seating. With the weather being so horrible, we were kind of stuck in the house, and we would have loved to each have our own couch to hang out on. We went to the Flat Creek Winery and Bistro, and it was wonderful. Overall, a nice relaxing weekend, just wish there was more seating.
Property Manager Response:
Response from TurnKey Vacation Rentals
Thank you for sharing your experience with us. We are glad that you enjoyed the villas and will make those recommendations for lighting and seating. Thank you again for taking the time to let us know about your trip. -The TurnKey VR Team
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Beautiful, serene escape
Reviewed by: Kathryn G. recommends this property.
Stayed for 2 days in June, 2014
We loved staying here! We were 3 friends looking for somewhere serene to cook beautiful meals, sit on a porch, play games, and relax. This house was perfect! It was comfortable, clean, modern, and well-appointed. The surroundings were quiet and, when we ventured down to the water, we were often the only ones there. Since there are lots of steps down to the water, and not a ton of open space or a yard, I'd recommend this for adults looking for a retreat but not as much for a family looking for adventure.
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