A secluded cabin featuring home theater room, pool table, hot tub, air hockey table, 3 wrap around decks and more. Relax on your private deck soaking in views of bluff mountain or stay inside and enjoy a movie in our private home theater room with 9 foot theater screen and tiered leather reclined theater seating with surround sound. 5 bedrooms, 4 baths, sleeper sofa, 9 TV's, 9 DVD players, game table, air hockey and luxury furniture package. For your convenience, this cabin is also equipped with a washer and dryer and full kitchen including toaster, mixer, blender, coffee maker, microwave and dishwasher.
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A guest from Canton, MI recommends this property. Stayed for 2 days in January, 2017 The cabin was very nice with a few expectations. We saw a lot of bugs and the hot water tank went out and we had to take cold showers the entire weekend.
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you for taking the time to share your experience with us, Simone. We value your feedback as it helps us to improve the quality of each stay. Thank you for contacting us when you discovered the issue with the hot water heater. We were under the assumption that the issue was resolved once the technician completed the repair on the first visit. We were not aware it was an ongoing issue until the second report on the morning of departure. We are happy to see that it was fully resolved on the second visit, with no further reports since the work was completed. We certainly understand this was an inconvenience and hope you agree that the compensation issued was a fair resolution. We can assure you this was an isolated event, it is not indicative of a normal stay. We are not sure what type of bugs were found at the cabin, as we did not receive any report regarding this. Each of the cabins are professionally treated by our local pest control company. We take all steps needed to ensure that every cabin is pest free. Even with regular treatment, due to the wooded areas around the cabins, from time to time some bugs can come inside. We will have it retreated immediately to ensure that a comfortable environment is maintained. We sincerely apologize for any inconvenience experienced and hope you will consider giving us another chance to show you what a true 5-Star experience consists of. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. We hope to see you again.
Kyle E. from Tampa, FL recommends this property. Stayed for 4 days in December, 2016 Cabin was great, definitely met expectations per the description. We had 14 folks which 5 were kids and it was very comfortable. The management service was absolutely phenomenal, response and follow-up was exceptional we couldn't ask for better service. We will definitely rent this cabin again in the future. Only downside to the cabin as we read from reviews prior to renting were the TV's. Very old, so investing in new TV's would be a strong suggestion and make this cabin a 5 Star!
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you for your wonderful review, Kyle! We love to hear how much you enjoyed your stay. We pride ourselves in extending exceptional customer service throughout your stay. You, as our guest, are our top priority! Thank you for your suggestion. We welcome your feedback, as it helps us improve the quality of your stay. We will forward your feedback to the appropriate department to see if these can be upgraded for our future guests, thank you. We enjoyed having you as our guest and hope you will come back and stay with us again.
Jacques L. from Altanta, GA recommends this property. Stayed for 3 days in December, 2016 Overall our cabin was great, we only wished for the following: the seating in the theater room were very uncomfortable. Picture on website doesn't match what's in the cabin. We would like to have had better TV''s, perhaps flat screens especially since the weather in the winter doesn't allow much outside activities so usually you're stuck in the cabin. The space is great, beds were comfortable and enough space for everyone with bathrooms. Our Lowe level guests complained it was a little cold as the heat didn't allow for comfortable conditions for them downstairs, again not a big issue! Overall the cabin is just as advertised and we would visit again and stay at Serenity Lodge, we all had a great time with our family at Christmas!
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you for sharing your experience with us, Jacques. We appreciate your feedback as it helps us to ensure that each stay is exceptional. We have shared your suggestions with the appropriate departments and can assure you each item will be evaluated. Please do not hesitate to contact us should you find that you need our assistance during your stay. We provide 24/7 guest assistance, as well as on-site maintenance to ensure that any need that arises can be taken care of quickly. We value your comfort and want you to be able to enjoy all areas of the cabin. Our experienced technicians are always happy to assist you in distributing the heat throughout the cabin. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to Gatlinburg.
Sheng S. from Durham, NC recommends this property. Stayed for 2 days in October, 2016 We planned weeks for the trip, find a nice and comfortable place to rest our head every night is always my top priority. There are too many choices online and really hard to make decision. So I turned to friends for help, and that's how we found this gorgeous cabin. The cabin well-equipped with kitchen, gas grill, hot tubs and a series recreation facilities, will allow you to prepare gourmet and relax your body after a long day travelling. It was way beyond our expectations. An extraordinary experience!
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you for your kind review, Sheng! We are happy to hear you enjoyed your stay. Please contact us when you are ready to start planning your next get-away. We will be happy to assist you in finding a cabin that will exceed your expectations.
A guest from Muncie, IN recommends this property. Stayed for 2 days in September, 2016 It was great! Very easy check in and check out process. The cabin was very nice! Beds were comfortable. The cabin was clean, although it could have used a good "spring cleaning." We noticed cobwebs, dust on baseboards and curtains, and the floor could have used a good scrubbing. Overall, we were very pleased with our stay. We made great family memories! We would recommend this cabin!
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you for allowing us to be a part of such an amazing family vacation, Julie! We love to receive reviews such as yours, the memories made during vacation are truly moments to cherish for a lifetime. We have forwarded your feedback regarding the cabin needing a deep cleaning to our housekeeping supervisor. Thank you for bringing this to our attention, we can assure you this will be addressed. Please come back and visit with us again during your next get-away to our beautiful Great Smoky Mountains. Hurry back, new memories are waiting to be made!
Family plus spectacular views plus luxury equals best vacation ev
Kisha C. from Canal Winchester, OH recommends this property. Stayed for 3 days in July, 2016 Rental was everything we wanted and more. Rooms were clean, furniture was nice and updated, view was awesome and location was perfect close to everything.
A guest from Chicago, IL recommends this property. Stayed for 5 days in July, 2016 Very easy process, cabin was clean and current, management was quick to respond to our needs, great location.
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you for your wonderful review, Elan! We are excited to hear you enjoyed your stay. We provide 24/7 guest assistance, as well as on-site housekeeping and maintenance to ensure that any need that arises during your stay can be handled quickly and completely. We hope you will make plans to come back and stay with us again soon.
A guest from Phenix City, AL recommends this property. Stayed for 2 days in May, 2016 We rented the cabin for our family birthday trip and I have to say it was a wonderful experience. We had blast, the weather could have cooperated a bit more to fully enjoy the trip but that's uncontrollable. Besides some of the bed sheets being soiled and the grill being so some for such a large cabin for a large group it was absolutely wonderful. We can't wait to return for a mountain Christmas very soon!!
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you for your review! Customer feedback is very important to us! We look forward to you staying with us again!
Reviewed by: Nancy M. recommends this property. Stayed for 2 days in March, 2016 The cabin was beautiful and wonderfully appointed. You can not beat this location. Just minutes to Gatlinburg and Pigeon Forge.
Property Manager Response: Response from Elk Springs Resort Cabin Rentals We are so happy that you enjoyed your stay at Serenity Lodge last Spring! We hope that you will come stay again! And, thanks for this review! We look forward to hearing from you for your next vacation!
Kevin O. from Cleves, OH recommends this property. Stayed for 4 days in March, 2016 The only thing negative about the property are the televisions. They are at least 15 years old...we are looking to come back down to a property next Easter break and we will definitely be wanting to watch some NCAA tournament games while we are vacationing again. We wouldn't be able to stay at Serenity again given the antiquated televisions. All in all, we had a wonderful time.
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you for sharing your experience with us, Kevin! We have great news for you. The televisions have been updated at this cabin. We are always making improvements based on our guest feedback. We hope you will make plans to come back and stay with us again!
Amber S. from Columbia, SC recommends this property. Stayed for 2 days in February, 2016 We loved the location and cabin experience. We would like to see newer model TV's in all the sleeping quarters. Also, a separate thermostat for the lower level which was freezing at night while the main love was sweltering in heat.
Jennifer K. from Saint Charles, MO recommends this property. Stayed for 3 days in January, 2016 Overall everything was great!! Very nice location and definitely a beautiful cabin!! However, I strongly believe for the price we paid to stay there and for as long as we stayed. Trash bags, dish soap, Extra Towels and toilet paper... Things of that nature should be readily available for the guests. I mean you pay 1/4 the price of a hotel and get those things. Other than that everything was awesome and we will definitely be returning next year for another great stay, just will be coming a little more prepared and packed well!:)
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you for your honest feedback. We are happy to hear that you enjoyed your stay. We strive to ensure that each cabin is exceptional. We do apologize for the inconvenience of not having those items during your visit. Please call us if there are ever any questions that we can assist you with. We can provide you a list of what will be included in the cabin to assist you as you prepare for your stay. We are a little different than the traditional hotels in our area. Each of our cabins are individually owned, and as so, items are purchased for the individual cabins. While this makes the time spent in each cabin as special as the guest that is staying, we can certainly see where this may catch some of our guests unprepared. We provide 24/7 guest assistance to make sure that each vacation is as special as the guests that choose to stay with us. We hope you will consider staying with us for your next get-away to Gatlinburg.
Ricky B. from Miramar, FL recommends this property. Stayed for 4 days in December, 2015 From the moment we booked the cabin the property management company was very professional and helpful. They called during our stay to assure everything was to our satisfaction. This was our 4th trip to the area and our 2nd to Elk Springs, by far these cabins are superior to any other ones we have experienced. The only suggestion I would give is to update the televisions. They are a little outdated and take away from the overall look of the cabin. We chose to stay in on Sunday to relax and watch football but we were disappointed by the TVs in the cabin. Overall excellent experience.
A guest from Shelby, NC recommends this property. Stayed for 2 days in December, 2015 Great time, great house. Wish it wasn't as close to other properties as it is and suggest putting reflective tape in the theatre room on the step downs.
A guest from Estero, FL does not recommend this property. Stayed for 6 days in November, 2015 Unit needs updating. Disappointed with the lack of kitchen needs for a 5 bdrm house. Many things were falling apart....apartment size washer/dryer...very difficult when only have 1 set of towels per adult( very thin) and with a 5 bdrm there will be kids and many dirty clothes.
Deneen P. from Centerville, GA recommends this property. Stayed for 2 days in October, 2015 Everything was clean and the family had a wonderful vacation. We will be staying again.
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you for your business, Deneen and for the 5 star review! It is our pleasure to provide you and your family with a luxury cabin to enjoy here in the Smokies. We are pleased to hear that you had a wonderful vacation and look forward to your return trip.
Heather D. from Twin City, GA recommends this property. Stayed for 3 days in October, 2015 The cabin was excellent! I stayed with my family and the description was spot on. We will stay here again!
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you Heather! We are pleased that you chose Elk Springs Resort as your vacation destination. Our repeat guests receive a 10% discount, so be sure to mention that when you book your next stay. We look forward to your return visit!
Shaunna Y. from Campbellsville, KY recommends this property. Stayed for 2 days in October, 2015 We took our employees and their spouses on a mini vacation to Gatlinburg and this cabin was perfect! Loved the pool table, theater room and cozy fireplace area! Kitchen was very nice! Perfect for our group!!!
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you for the review Shaunna. That is a wonderful thing to do for your employees and their spouses! We are pleased that everyone enjoyed their time together.
A guest from Sterling Heights, MI recommends this property. Stayed for 2 days in September, 2015 We had an awesome time! Great for kids and adult trips. The lodging was top notch.
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Wonderful review Kelli and thank you for sharing it! We are always happy to hear of another satisfied customer that found their whole cabin experience exceeded their expectations!
A guest from Glen Allen, VA does not recommend this property. Stayed for 4 days in August, 2015 Kids enjoyed the stay in the cabin, but the adults are looking for a good mountain view , so we are a little bit disdisapointed. The staff are great and very helpful, amenities like resort pool are missing which we should consider next time. We are planning again next year, but we will be looking for a mountain top cabins, like the ones in wears valley.
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you Beatriz. We have several luxury cabins located throughout Gatlinburg, Pigeon Forge and Sevierville. If you would like a good mountain view, we have several cabins that offer these. Please call one of our professional sales staff and allow them to assist you in picking the best cabin to suit your needs on your next stay.
Connie C. from Jeannette, PA recommends this property. Stayed for 3 days in August, 2015 This was a family get-together for 14 members. We enjoyed our stay in the cabin and found it to be simply beautiful, well appointed and well equipped.Our only issue was that the oven kept shutting down and caused us to have difficulty in preparing our evening meals. The first night, a maintenance man came and pulled the power plug and got the computer to reset and the oven seemed OK. But next night, when we were cooking our evening meal in the oven, it shut down again. We called numerous times hoping something could be done, but nothing was. It failed again the 3rd night.But, to your credit, you did provide a generous refund to our credit card to cover the inconvenience. We are very satisfied that you handled this problem in a very good way.Thanks for all the follow up, and we would be happy to stay with you again.Connie F. Colborn.
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you Connie! We are so very sorry that the oven kept shutting down on you. We ordered a part for it, but it was placed on back order. We ended up putting a whole new oven in the cabin for the next guests. Since we felt so bad for inconveniencing you and your family, we felt it was only right to compensate you for your troubles. We are glad you enjoyed your family time in the cabin despite having issues with the oven.
Craig A. from Wilson, NC recommends this property. Stayed for 2 days in August, 2015 Our rental experience started off a little rocky because we were not able to access the property at the 3pm check in time due to the previous family not checking out on time and the property needed to be cleaned. Our family was offered a one hour later check out time because of this however we needed to be on the road at a certain time and could not take advantage of this. There was no other accommodation offered. The property was wonderful (and clean) when we arrived. The space was enjoyed by our whole family (ages 78-2 years old). The view at this property was not the best (mostly forest area) but we took a stroll around the resort area and we were able to get some pretty great views and pictures. From the third floor bedroom at night, we heard a lot of critters scurrying on the rooftop (and it seems like the walls). It kept a few of my family members awake. The kitchen was well equiped with most of what my family needed (minus a baking sheet) but there were a few dirty dishes in the cabinet that we found when cooking. Overall it was a great vacation spot!
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you for your review Craig! You were in your cabin by 4:30 and that isn't an unrealistic expectation considering this is a busy tourist season. We do notify you prior to your arrival via email to possibly expect delays, so this shouldn't have been a complete surprise to you. We can't possibly put our guests in an unclean cabin and you even mentioned that it was very clean, so thank you for allowing our cleaning staff the extra time needed to get your cabin prepared for you. We do not advertise this cabin as having mountain views, but there are some within our resort as you mentioned. As for the critters, we do have squirrels, raccoon and chipmunks in the woods surrounding the cabins and this is probably what you heard scurrying around.
A guest from Hampton, VA recommends this property. Stayed for 3 days in July, 2015 This is one of four cabins we rented. These cabins are perfect for any event, get together, whatever. We had a blast!
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you Allean! We are so pleased to hear that you had a blast! Our convenient resort location allows for special events like weddings and family reunions where you can rent multiple cabins and have everyone near each other. We are glad we could provide you with a place to make memories happen!
A guest from Kenmore, NY recommends this property. Stayed for 6 days in July, 2015 Seventy Lodge was a great choice for us and my 2 sons and families to get together. The cabin exceeded our expectations. And we were near all the activities we wanted to do and found good restaurants nearby. Elk Springs was a great choice for our vacation.
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thank you for the kind review Colleen! We are pleased that we were able to exceed your expectations for your family vacation. We hope you come back for another stay soon!
Jerry R. from Naperville, IL recommends this property. Stayed for 3 days in May, 2015 It was great, the house was very clean when we got there. Everything was perfect, one of the best vacations I've had in years.
Michael M. from DUNCANVILLE, AL recommends this property. Stayed for 2 days in April, 2015 Everything was great, large rooms everywhere, different activities available without leaving the lodge. The only improvement I would make is to add a half bath. With 14 people mornings could be congested.
Jim W. from Blacklick, OH does not recommend this property. Stayed for 4 days in April, 2015 Old tvs and hot tub outdated ...no pressure on blowers...Serenity Lodge did not compare to previous year's rental of Grand Timber...suggest owner update TVs and Hot tub for a better stay. If you have young ones suggest you find a cabin with more to offer. Lastly we had a late checkin since property was not cleaned.
A guest from Youngstown, FL recommends this property. Stayed for 6 days in December, 2014 Our family always takes an annual vacation, mostly at Elk Springs. This year we picked the week after Christmas. The cabin was wonderful, we had a few items that needed repairing and they were there within an hour to work on them. Can't ask for better service all around from reservation to checkout!Gatlinburg too crowded that week, definitely won't do that week again.
A guest from Kingsport, TN recommends this property. Stayed for 2 days in November, 2014 Very nice set up for the cabin. Had 5 couples stay in this cabin, and everyone was very pleased with the accommodations.
David N. from Mayfield, KY recommends this property. Stayed for 4 days in October, 2014 Very nice cabin. Customer service very helpful. Need to replace broken Pool sticks. Air hockey table in very bad condition would be good if it was replaced. One of the chairs in home theater room broken and should be replaced. Would rent here again!!
Elk Springs - Serenity Lodge - Great place to stay
Pravin C. from West Chester, OH recommends this property. Stayed for 3 days in August, 2014 Overall we had a great experience during our stay at Serenity Lodge and would highly recommend it. The upkeep of the cabin leaves a little to be desired but not anything that should prevent you from staying at this cabin. The refrigerator filter needs to be changed as the water tasted bad. The spa water had a bad smell and needs to be changed. A chair in the media room a completely broken and needs to be replaced/changed. The dishwasher is a little rickety and needs fixing. The furniture in the living room needs an overhaul. The pullout mattress needs to be replaced - it is completely unusable and does reduce the 'to sleep' count of the cabin.
Nice place, We stayed in serenity TVs could be upgraded.
Beverley R. from Boynton Beach, FL recommends this property. Stayed for 6 days in June, 2014 This is our second time at this same resort and same cabin Serenity. 3urs ago we were here and very pleased with everything. The only thing that bothered us was the TVs which were still not up graded. We had a very large family and rented 3 cabins and the other 2 or at least 1 was privately owned and had really nice TVs. We went there to wach theirs so I think for all the money we paid to stay and rent that cabin forb1 wk I think $300 could be spent on a up grade. Other than that we had another fabulous time.
A guest from Murfreesboro, TN recommends this property. Stayed for 2 days in May, 2014 We got this deal through a Groupon. Although somewhat skeptical at first; we had no reason to be. The entire process went without a hitch. Reservations went well, all of the very clear communications and follow-ups, we're very professional and thorough. The Serenity Lodge was clean, it had all of the amenities as promoted. I would stay again
Levi S. from Ankeny, IA recommends this property. Stayed for 2 days in May, 2014 friends from all over the country used this location as our meeting grounds. We had a great stay and wish that it had been longer. not 100% what i was expecting but still great. The greatest downfall was the quality of the smaller easy to overlook amenities (sharpness of knives and quality of other kitchen equipment). Loved gatlinburg but the cabins were much closer together than i was expecting.
Vonetta W. from Toledo, Ohio recommends this property. Stayed for 2 days in April, 2014 We stayed in the Serenity Lodge. It was fantastic. Such a beautiful cabin. We had a blast!! Very clean and spacious. The customer service was great!! I can't wait to book my next vacation stay here!!
A guest from Indianapolis, IN recommends this property. Stayed for 3 days in April, 2014 The Place was a great experience for the whole family, I only wish the view was a little bit better, but the only reason I know there are better views is because I have been there before. The view was still ok.
Patricia H. from Fayetteville, NC recommends this property. Stayed for 3 days in March, 2014 Every aspect of the stay was fantastic, beautiful location, cabin and weather! Family and friends were great company, all were in agreement with the excellent amenities, so much so, that I recruited several new Elk Springs Lodge clients! I will be returning to the mountains this summer, again thank you for a great stay in your cabin!!!
Rick J. from Brandon, MS recommends this property. Stayed for 6 days in January, 2014 Having rented cabins in the Smokies in the past, we found this property to be comparable with the others. Our view was of the resort property and not so much of the mountains but it was quite beautiful as it had been snowing. The cabin was reasonably clean. The management company was easy to deal with and quick to respond when needed. Thank you Elk Springs for making our time there a wonderful experience.
A guest from Brandon, MS recommends this property. Stayed for 2 days in December, 2013 We started out staying at a cabin for rent by owner that we found online that was not a part of Elk Springs. Big mistake! We had stayed at Elk Springs two previous times and loved it. Don't know why I even attempted the other route. We had to leave the rental by owner and call Elk Springs last minute. They found us a cabin and thank goodness! The Elk Springs cabin was amazing! I do not have words to describe- but it was so so clean and super nice! We will never attempt to again to stay anywhere else but Elk Springs! They are the best!
A guest from Lexington, KY recommends this property. Stayed for 2 days in December, 2013 Overall- we were very happy with our stay. A few things we felt could improve the cabin: update the TV's! Some of the furniture is showing wear and tear.The cabin is beautiful and we had a great time!
The Smokies Were Closed But We Had a Wonderful Time
Reviewed by: Carol S. recommends this property. Stayed for 3 days in October, 2013 We loved sitting on the porch in the rocking chairs. The bedrooms were spacious and the beds comfortable. The kitchen was completely equipped and we used it a lot, as well as the media room for movies in the evening. Comments from our traveling companions were, "Let's do this again".
A guest from Louisville, KY recommends this property. Stayed for 2 days in September, 2013 The property was very well taken care of. We had plenty of room and enjoyed all of the amenities available. The community was very nice and we would rent from them again in the future.
Maki R. from Marietta, GA does not recommend this property. Stayed for 2 days in August, 2013 Our cabin was so beautiful and we are all happy with the quality of this cabin! We rented five BR and it was very spacious! I can not wait to go back and I will get the same cabin!
Linda D. from Rockledge, FL recommends this property. Stayed for 7 days in June, 2013 Our family so enjoyed our stay at Elk Springs Resort that we're already planning a return trip. The spacious, well-stocked Serenity Lodge made a wonderful home-away-from home during our week in Gatlinburg. Conveniently located for easy access to restaurants, shops and tourist activities, the heavily wooded site provided exactly what we were looking for in a mountain get-away.
Angela V. from Romulus, Michigan recommends this property. Stayed for 4 days in March, 2013 This was our 2nd time staying with elk springs and we love it and are tinking of staying in the fall of this year. I would have to say i really did not feel the place was clean the blankets were dirty and smelled like they had not been washed we alco found dirty socks in one of the beds. That is the only bad thing i have to say. i would love to come back and stay at elk springs but because of the dirty blankets and few other things my husband is wanting to try other places .
Alejandro B. from Orlando, FL recommends this property. Stayed for 3 days in January, 2013 We really enjoy the cabin and the amenities of it. It was big which it was perfect for our group! The staff is very attentive and they care about their guest. The location is prime and close to everything you need!
A guest from Bradenton, FL recommends this property. Stayed for 4 days in January, 2013 Our family of five LOVED staying in Serenity Lodge! It was clean and had everything we needed for our five day stay. The staff was quick (within the hour) to fix the fireplace (the pilot light would not stay on) and the internet service. We highly recommend this cabin and are already making plans to return!
A guest from Chesnee, SC recommends this property. Stayed for 2 days in December, 2012 The cabin was wonderful. The management staff was excellent. We thought we had left behind a few items and they went out of their way to look for them. The only downfall was that I wasn't aware of the Annual Christmas Parade and would not have booked the cabin that weekend had I known. We will definitely rent from Elk Springs again.
Robin B. from Campbellsville, KY recommends this property. Stayed for 2 days in November, 2012 We took our youth group to Gatlinburg for 2012 Hearts on Fire and chose this cabin and I am glad we did!!! It was absolutely beautiful even more so than the pictures show. We had everything we needed and the kids had a great time. Check-in and Check-out was so easy and saved alot of time!!! We definitely will stay again!!!!
A guest from Dyersburg, TN recommends this property. Stayed for 7 days in October, 2012 We all enjoyed our stay at the Serenity Lodge very much. The cabin was just what we expected it to be. IT WAS WONDERFUL!!! Everyong had their own space, but yet we were all together. The game room and theater room was great and was used daily. This was a great place for our family. No one wanted to leave..
Jamar J. from Oxford, MS recommends this property. Stayed for 2 days in August, 2012 This property ( Elk Springs )I promise you is one of the best places I have ever stayed. We are making this property one of our vacation spot from now on. We are rebooking for christmas.
Bill S. from Orlando, FL recommends this property. Stayed for 2 days in August, 2012 This was our second time staying at Elk Springs and we're already planning a third. It's a great place to escape the hustle and bustle of the city, and to slow down, relax, and just enjoy spending time with family and friends away from home.
SB B. from Jacksonville BEach, FL recommends this property. Stayed for 6 days in July, 2012 Our family celebrated our 50th wedding anniversary where we honeymooned. We had a wonderful and memorable experience in the mountains, in Gatlinburg, and in Serenity Lodge
A guest from Avon, IN recommends this property. Stayed for 6 days in July, 2012 We were very pleased with the cabin. It was beautiful. We felt it was a little misleading in that the pool is not built yet. The print says "there will be" and we assumed that meant "will be" when we get there. We were most disturbed that you cannot get anyone to answer the phone when needed. We had a sink issue and finally called the new reservation number and someone answered that phone. We also did not have hot water the morning we were leaving. Called several times and finally left a message. We received a call back 4 hours later when we were on the road and 11 had taken cold showers. Seems there should be a live person answering the phone 24-7. You can pay $29.99 at a cheap hotel and there's someone answering the phone. Again, loved the cabin but disappointed with the service.
Ashanti B. from Middletown, OH recommends this property. Stayed for 4 days in June, 2012 I have stayed at serenity lodge 3 times in the last 5 years. I have enjoyed the cabin very much. Only complaint were the carpets in few if the bed rooms were dirty need cleaning.. The hot tub water level was low, called to have it filled no one ever showed up. I would recommend this cabin
Venece M. from Ft Wayne, IN recommends this property. Stayed for 6 days in June, 2012 From the time you enter the resort till the time you leave you are more than happy with everything! Can't wait to come back next year!
A guest from Iota, LA recommends this property. Stayed for 3 days in June, 2012 The orginal cabin we booked had water problems. Even though the staff set us up in 2 different locations for our week, we couldn't have asked for more. Both location were great, beautiful & very clean.
My husband and I stay in Elks cabins once to twice a year.
Rosalyn W. from Winnsboro, SC recommends this property. Stayed for 2 days in June, 2012 This was my first somewhat dissatisfied experience at Elks.Ibwas told they had new cleaning crews and that the reason my maintenance wasn't taken care of was because they forgot.I can understand that.Normally my stays are fantastic but this was the first dissatisfied one.I would still recommend Elkspring to others as I normally do.
A guest from Blacksburg, VA recommends this property. Stayed for 6 days in June, 2012 Wonderful place for our small family reunion (of 11 people). Room for everyone to visit and sleep comfortably! Really enjoyed the location (close to everything, but away from noise), comfy beds, game room, theater, and hot tub!
Eugene B. from Memphis, TN recommends this property. Stayed for 4 days in May, 2012 This was Me Snd my wife first trip anywhere. The accommodation were wonderful and we could not have asked for a better place to stay.
Melba S. from Savannah, Georgia does not recommend this property. Stayed for 6 days in May, 2012 I have used Elk Springs twice. In will NEVER use again!!! Air conditioner was out for a few days, was supposed to get refund. That didn't happen. Also left make up, called on the way home and it was not found which was ****. They were expensive products and someone found and kept them. I am not used to dealing with people like this.
Jan F. from Oswego, IL recommends this property. Stayed for 6 days in March, 2012 We had a great time at this lodge. We found the property to be in good condition and clean. The property was close to Gatlinburg and Pigeon Forge so it didn't take long to get to the sites we wanted to go to. We also enjoyed "climbing the mountains!" There were 14 in our party and the only complaint that I would have is that the kitchen was sparsely outfitted for this size group (pots & pans, etc.) Overall a very pleasant time.
Gary D. from Nashville, TN recommends this property. Stayed for 3 days in February, 2012 I was satisfied with everything surrounding my stay at your cabin. The only thing that surprised me was how close together the cabins were to each other. I was expecting some seclusion but instead it felt more like a cabin "neighborhood". It was still a great trip, but I was surprised by that. Thanks for everything!
Terri G. from Macon, GA recommends this property. Stayed for 3 days in February, 2012 We had a wonderful vacation at Elk Springs, the cabin was beautiful. Would love to come back next year! Our only problem was the cabin next door had about 25 young people in it that like to party till 5 in the morning each night so we didn't get much sleep. Overall the trip was wonderful, we will definately recommend Elk Springs to all our friends.
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Thanks again for the review. Our return customers receive a 10% discount. Come back soon.
A guest from Louden, TN does not recommend this property. Stayed for 2 days in December, 2011 Our trip was to watch new year's football. We ran to the big screen room only to find it was for a DVD not even a blu ray so we watched football on small tv's without HD. Property should specify that this is for DVD's only. We bought 12 dollars worth of ice because our refrigerator wasn't working. Management explained that it would just take time. They were right. But very disconcerting when your ice is actually melting. Plus we were already out 12 dollars..Everything is quite a bit smaller then appears in pitures, but that is to be expected.
Liza B. from 30135, GA recommends this property. Stayed for 4 days in December, 2011 The Serenity Lodge was beautiful and very well maintained. Everything in the unit worked well except the ice maker which would not release the cubes; we had to reach in and get ice. The only suggestion I have is that the owner should make an investment in updating the tv's as they are the standard box kind. The pillows need replacing also because they were flat. Otherwise, it was lovely and I would definatly stay there again in the future.
Andrew F. from Coral Springs, FL recommends this property. Stayed for 6 days in December, 2011 Had such a great time, even without the snowfall we were hoping for. Now even considering buying a place!! Cabin was beautiful & Management company was great!
Amy W. from Lexington, KY recommends this property. Stayed for 6 days in November, 2011 Our cabin was wonderful and very roomy. The only suggestion that I have is to clean the carpets. My kiddos ruined a couple of pairs of socks because the downstairs carpet was sooo dirty. The only complaint that I had was that our ice maker was broken and they did not call us back until late the next day and they had to order a new one, which of course would not be there while we were staying, which was okay, just kind of a pain in the butt. No biggie though. We had a great time and we will always return to Elk Springs:)
Kathryn W. from Englewood, CO recommends this property. Stayed for 4 days in November, 2011 My extended family (8 adults and 5 little kids) had a great time at the Serenity Lodge in November. Great location and beautiful house - very comfortable. My only complaints were no garbage disposal in the sink and the wood floors were not clean enough for the toddlers we had crawling around.
Lauren W. from Gallatin, Tennessee recommends this property. Stayed for 2 days in October, 2011 This was our second year to go to Gatlinburg for Halloween weekend. We have stayed at Elk Springs Resort both times. We will not stay anywhere else. The cabins are great for large groups! We have had a great experience and would recommened Elk Springs to anyone!
Property Manager Response: Response from Elk Springs Resort Cabin Rentals We appreciate the opportunity to have you as a guest! Don't forget that you get 10% off all future stays as a repeat guest!
Barbara K. from Greenback, TN recommends this property. Stayed for 3 days in October, 2011 The accommodations were perfect for my family. We had privatespace and gathering places. All ages were given an opportunityfor a great time.
Karen Y. from Springfield, TN recommends this property. Stayed for 2 days in September, 2011 This was our first time staying at Elk Springs and haf a wonderful time there. We had a 5 br with theater room that had a 9ft screen and it was gorgeous, we were sort of high up but i loved it because it was paved, i would tell anybody how nice it was. Thanks Elk Springs!
Charlene S. from Avon by the Sea, NJ recommends this property. Stayed for 7 days in August, 2011 Everyone was very pleased with our stay at Serenity Lodge. The location is excellent and easy to get to places. We had 11 people in the house and there was plenty of room for everyone. A pool in the community would have made our vacation even better. Hopefully they will consider building one in the future.
Diane O. from Plantation, FL recommends this property. Stayed for 7 days in July, 2011 Really enjoyed our entire week. Every thing was great, house, amenities, etc. We could have used more chairs on the decks as the scenery was fabulous. The location was wonderful and we loved the Artist Comunity. What great memories.
Beverley R. from Coral Springs, FL recommends this property. Stayed for 4 days in July, 2011 Electricity went out during our stay. I tried 3-4 times to call the office. No one ever returned my call to even say they got the message and what was going on. Some reasurrance would have been good. Thank god I had the number in which I made the reservations through.. Pls give Dan a big pat on the back or Employee of the month or something. On more than one occassion in calling when making my reservation and when the electricity went out he responded without hesitation, when questians were asked and he didnt have the answer, he responed promply within no time. He truly has been a good go to person on more than one occasion. I should not have had to call reservations when staying on property to get answers why the power went out, but he took care of this and we appreciated that very much.
Property Manager Response: Response from Elk Springs Resort Cabin Rentals We're sory for the inconvenience! We also lost power to our phone system when the power went out! There was a tree down on some powerlines that supplied our grid so the whole area was out for about 25 minutes.
Shani B. from Tucker, GA recommends this property. Stayed for 4 days in June, 2011 When my family and I started vacationing in Gatlinburg several years ago Serenity Lodge was our first experience and it was great. Then we decided to stay at other cabins also just to check the difference. I can truthfully tell you after approximately four other locations we came back to Serenity this year and may return next year. There always seemed to be some dissatisfaction with the others. Serenity is clean...well maintained...great quality of furniture and great customer service. The activities are also located nearby. Enjoy!!! Shani/Cheryl
Virginia S. from Collierville, TN recommends this property. Stayed for 5 days in May, 2011 Our stay was even better than before! We loved it!!! The cabin was just beautiful and had everything we needed plus more.
Karen A. from Orland Park, IL does not recommend this property. Stayed for 3 days in April, 2011 Would have liked tables on the porch. We were not able to sit and enjoy a cup of coffe in the morning without bending down to pick up our cup. Everything was great other then that. Very clean and the beds were so nice to sleep on. Even had a humming bird try to feed off my brother's red cap. We all loved our stay.
Melanie G. from Hamilton Square, NJ recommends this property. Stayed for 6 days in April, 2011 This was our 4th stay with Elk Springs Resort and our 1st stay in Serenity Lodge. We are always pleasantly surprised when we open the cabin door. Elk Springs never disappoints, which is the reason we return year after year!
John P. from Sunman, IN recommends this property. Stayed for 5 days in March, 2011 The bees had started flying around in return my 2 year old daugter got stung 3 times while taking a nap in the theater room.
Management was not helpful, the house was not clean and management tried to place the blame on us and we had just arrived.
David B. from Pensacola, FL does not recommend this property. Stayed for 7 days in December, 2010 There were maintance issues prior to arrival that should have been addressed. Your cleaning people even advised us of this so there was plenty of time to address these issues. When you spend this much money you expect things to be in great conidition.
Property Manager Response: Response from Elk Springs Resort Cabin Rentals David, thank you for the review. There were some slight cleaning issues and this sometimes happens, but we responded to your request within 15 minutes as we have onsite cleaners and more importantly we had them resolved very very quickly. We do apologize for that and it does sometimes happen. David, to be fair, after this initial request we assisted you with many non-existent maitnenance and cleaning issues and several that were actually caused by your disrespect for the property. Your opinion changed for the worse after demands for a refund were denied. We have a responsibility to both our existing and future guests and to owners to provide an excellent product. Given you and your groups treatment of the property we've determined that a future stay at elk springs resort is not a good fit for either of us. I do apologize that there were some small cleaning issues that needed to be attended to at check in and I'm glad we were able to resolve them so quickly for you.
Annette F. from Acworth, GA recommends this property. Stayed for 2 days in September, 2010 We had a great time with everyone arriving from Georgia and Florida, very peaceful setting, close to town and plenty of room for everyone. Keep everyone busy with pool, theatre room, hot tub, etc. Would recommend to friends.
When we rent a cabin, Elk Springs Resort is the automatic decision for us.
A guest from Somerville, OH recommends this property. Stayed for 3 days in August, 2010 Everyone in our group was very pleased with our accommodations and the location. It's far enough away from all the hussle of town to relax, but close enough to everything for convenience. We have stayed at this resort twice, and we will definitely go back.
A guest from Calabash, NC recommends this property. Stayed for 6 days in August, 2010 We had a wonderful time, and our cabin was decorated extremely nice. The bar stools were a little wobbly, but some wear is expected, and the rest of the furniture is awesome. Every noise inside the cabin could be heard on each floor, but if everyone went to bed at a decent hour it wouldn't family wanted to stay up half the night so I didn't get a lot of sleep, but we all want to go back next year.
Heather I. from Hapeville, GA recommends this property. Stayed for 2 days in July, 2010 This was our 3rd Trip to Elk Springs and our first stay in Serentiy Lodge. These cabins never cease to impress! They are beautiful, solid, and accomodating! We plan on staying with Elk Springs every time we come to Gatlinburg!
A guest from St. Charles, IL recommends this property. Stayed for 6 days in June, 2010 We had a wonderful family vacation. Old Buggertown Rd is a must for all you mountain driving lovers. We had a few broken items when we arrived. They sent the maintenace man and it was all taken care of in a few minutes.
A guest from Fort Wayne, IN recommends this property. Stayed for 4 days in May, 2010 The House was nice but I would never recommend going to Gatlinburg on Memorial weekend. It was hard to get around any where & to do anything in Galtingburg. Expect a 15-20min drive from this cabin to Gatlinburg with the traffic. The cabin it self was very nice except for finding some occasional bugs around the cabin nothing major. All in all it was a nice place
Property Manager Response: Response from Elk Springs Resort Cabin Rentals Hi Crystal, we've had a very humid spring which has resulted in increased bugs throughout the area. We've setup cabin perimeters with baits to minimize and eliminate the problem. It can be very crowded during memorial day, so we suggest taking highway 321 from interstate 40 instead of exit 407. It's a longer drive, but can save up to an hour in driving.
A guest from Rome, GA recommends this property. Stayed for 2 days in January, 2010 We had a wonderful time and stay at serenity! The cabin was perfect for our stay because we had 4 teenagers w us and it was perfect for them! The only down fall is during our stay we had snow an ice all weekend and the cabin is a little ways from town and the roads to the cabin and the cabin roads were not suitable for safe driving! Other than that we had a wonderful time and will definately return!
Steve D. from Indianapolis, IN recommends this property. Stayed for 3 days in January, 2010 We were overall very pleased with the cabin and the amenities it offered us. We had a relaxing weekend and thoroughly enjoyed the theater room and living room fireplace.We were disappointed that Elk Springs management didn't call us with the cabin code. We had to call them. Also, the air hockey table had been broken by previous renters and we weren't made aware of this until I called to ask why it wasn't there. I expected a more proactive experience from Elk Springs management. I will say their maintenance team was very responsive! Our remote control didn't work and they had someone out very quickly to resolve the issue. All in all we loved the cabin. Next time we will schedule less time doing sight seeing and just stay at the cabin to relax and enjoy the amenities it offered us.
Property Manager Response: Response from Elk Springs Resort Cabin Rentals We apologize for the inconvenience. A previous guest did accidentally damage the air hockey table rendering it unusable just prior to your stay. Unfortunately we are unable to replace them over the weekend. We do inventory many other itens in anticipation of things being damaged, but unfortunately we don't inventory the air hockey tables. We're glad you enjoyed your vacation. For reference for future request that you leave us your mobile phone number and an alternative number in case we cannot reach you, or if your phone is not turned on or your phone doesn't have voicemail . This way we can minimize communication difficulties to easily get you in your cabin. Should you be at your cabin and you still do not have your code, please contact our and we can immediately issue you a door code in less than 5 total minutes. Again we apologize for the inconvenience.
Property Manager Response: Response from Elk Springs Resort Cabin Rentals We apologize for the inconvenience. A previous guest did accidentally damage the air hockey table rendering it unusable just prior to your stay. Unfortunately we are unable to replace them over the weekend. We do inventory many other itens in anticipation of things being damaged, but unfortunately we don't inventory the air hockey tables. We're glad you enjoyed your vacation. For reference for future request that you leave us your mobile phone number and an alternative number in case we cannot reach you, or if your phone is not turned on or your phone doesn't have voicemail . This way we can minimize communication difficulties to easily get you in your cabin. Should you be at your cabin and you still do not have your code, please contact our toll free number and we can immediately issue you a door code in less than 5 total minutes. Again we apologize for the inconvenience.
Amy S. from Clearwater, FL recommends this property. Stayed for 3 days in December, 2009 We brought a group of 40 teenagers and the cabins were amazing. The management was extremely helpful and the trip was very memorable.
Bud M. from Lexington, SC recommends this property. Stayed for 3 days in September, 2009 the only thing i EVER saw wrong with the cabin was the pool table sticks were shorter than normal and one was broke and there was no chalk but those things arent a biggie at all i wasnt really worried bout it but besides that i loved it and all the people that came with me already started planning a trip again
kaela s. from simsonfille, SC recommends this property. Stayed for 4 days in September, 2009 Our stay was fantastic and just what my family and our friends needed! The only complaint is that for a house that sleeps 15 people there should be three things that should be able to accomidate that ammount as well. Those were the hot tub which can only fit 6, the kitchen table which can only fit 8-10, and the theater room which can only fit 6. Other than that our stay was amazing; just wish we could have stayed longer! We plan on coming back every year to your cabins ... THANK YOU!
Christopher R. from Lake Village, IN recommends this property. Stayed for 5 days in August, 2009 My friends and I loved the property and the amenities. Very spacious and well equipped. Only a few minor drawbacks, 1- Cabins are a little close together. We were very fortunate to have excellent like minded neighbors so noise was not an issue at inappropriate times. 2- A small sink would have been a great amenity on the bar. Dumping and refreshing drinks for our group became a little tedious. 3- Found it odd that there were no doors for the vanity in the downstairs bathroom. Picky I know. and lastly spiders. I know and understand that this is in the forest and critters are expected. I just feel that the maintainance crew could have shop-vac'd them a little better. We were not crawling with them by any means and only saw a handful, over a week, of big ones but me being allergic, slight issue. Over all I loved that place and I can't wait till next year. I reccommend this to anyone.
Tammy C. from Clarksville, TN does not recommend this property. Stayed for 4 days in July, 2009 The cabin was beautiful. The issue we had was the Hot Tub's filter was not working. The Hot Tub smelled like dirty feet and when we called to get this resolved we were always put through to voicemail. Our whole stay this issue was not addressed. It was a real bummer to have such a nice place without the use of a hot tub. Also, I can't believe a 5 bedroom cabin does not have seperate bed and bath accomidations.
This was a Great Cabin, very spacious and plenty of room and pricacy for all.
A guest from Rome, GA recommends this property. Stayed for 1 days in July, 2009 This was a Great Cabin, very spacious and plenty of room and pricacy for all. Theater, Hot Tub,Game room all Great! someone will stay in your condo if we return next Summer, if available. Thanks for a great
Ronnie P. from Hiram, GA recommends this property. Stayed for 4 days in July, 2009 This is a great place to stay and I would stay there again. It was spacious and we had a lot of fun there. The only downside was that every two days a bear would come out and.the garbage. So words of advice. Make sure that garbage is empty daily
A guest from Blairsville, PA recommends this property. Stayed for 7 days in July, 2009 We had a great stay. The rental home was in a good location. I would give the cleaning a C. Also some of the sheets did not fit the beds properly. The rental management staff was great.
A guest from Lawrenceburg, IN recommends this property. Stayed for 3 days in July, 2009 Overall, it was probably the best experience I have ever had in the Gatlinburg area. The cabin was huge and quite new, although there was some wear visible in places. For the price, I can't really knock the place.
Eric A. from Louisville, OH recommends this property. Stayed for 6 days in June, 2009 Great place to stay. Kids loved it, parents loved it, and grand parents loved it. We loved it and had a fantastic time.
Connie S. from Boyntion Beach, FL recommends this property. Stayed for 6 days in June, 2009 Only three negatives in an otherwise great experience:1. The unit we stayed in needs better pots and pans. Dishes were beautiful but pots and pans were scratched, worn, etc.2. There were a couple boards on the decks that very definitely need repairs. They stuck up high and could present a danger if someone tripped.3. The grate on the gas grill needs replacement or a really good scrubbing. It was lined with tin foil but that certainly was not appropriate as it just wadded up or came off when used.Other wise, loved the place and have raved about it to all our friends.
Rekena D. from Madison, AL recommends this property. Stayed for 3 days in May, 2009 We had a great time. The cabin was the perfect size for our family of 14. The theater room was our favorite. Can't wait to go back next year.
Narayan S. from Westerville, OH recommends this property. Stayed for 3 days in May, 2009 Stayed at Serenity Lodge for 3 nights. Had the time of my life! Cabin was truly luxurious with wonderful facilities, thoughtful amenities and proximal location to Smoky mountains made my stay truly memorable. I am going to come back here again for sure.
Tonya S. from Somerset, KY does not recommend this property. Stayed for 4 days in May, 2009 As a general manager for a large hotel chain, I deal with cleanliness and maintenance issues and demands on a daily basis to prevent my guests from experiencing anything but a great stay. Upon check in I was greeted by the "new" maintenance guy and his radiator blowing up antifreeze higher than the cabin across from me, while a girl sat inside. then when we entered the cabin we 1st saw that the lamp above the sink was full of dead bugs so we emptied and cleaned them. There was hair and debris on the steps going to the upper level. We pulled several dirty dishes from under the cupboard and out of the drawers and had to wash them ourselves in order to use them. There was only 1 roll of toilet paper in each of the bathrooms and in 1 of them it was almost empty. The queen bed on the main floor was made with King size sheets making it impossible to keep them on the bed. I had to buy and use my own sheets on the mattress. There was a small bag of trash in the main bathroom under the sink, the shower curtain was full of mildew and there was hair in the shower. The cabin had been smoked in and the smell was very strong in the pool room and the theater room. The dishwasher did not ever dry the dishes and ran nonstop until it was manually turned off. The central air would either freeze you or not run at all the thermostat was not accurate at all. I have always stayed with Patriot Getaways in Gatlinburg and chose Elk Springs because it was in a resort that was easily accessible for our family reunion and the cabin had the large theater room. For the price I paid for that cabin I am not sure if I would stay with this company again unless they could provide better housekeeping and maintenance.
Andrea H. from Aurora, IL recommends this property. Stayed for 3 days in April, 2009 We took our grandparents on a weekend getaway in the Smokies to celebrate their 50th wedding anniversary. We had a wonderful time! The resort was very accomodating. They allowed us to check in early and check out later due to the cabin not being booked prior to or after out stay. We stayed in the Serenity (a 15-person cabin) and it was amazing! We didn't turn the heat up on the hot tub so that our kids (ages 6,4,3,1) could enjoy the water. The cabin was very clean when we arrived although the kitchen floor was a little sticky. A couple of lights in the cabin were burnt out and one of the bathrooms in the basement didn't have a blind in the window. I would make sure that everyone has socks/shoes on at all times (especially on the porches!). Our kids socks were black on the bottom when they were walking in the cabin. The kids were playing on the deck after they got out of the hot tub and EACH child had about 20 splinters in EACH foot. We should have thought of that in advance. The resort is within 10 minutes of downtown Gatlinburg. Overall it was a great trip and we would recomment this resort!
Tyler B. from Louise, KY recommends this property. Stayed for 2 days in March, 2009 Weekend was fun. Only suggestions would be the size of the hot tub relative to the size of the cabin, and the close proximity to other cabins.
A guest from The Woodlands, Texas recommends this property. Stayed for 6 days in March, 2009 Overall a very nice cabin. We enjoyed the hot tub and the Theater Room. The dining and kitchen were smaller than what they appeared in the photos but still a decent size. Would have preferred the Master bedroom to have it's own bathroom (all the bathrooms were shared). Also, the cookware provided is pretty wimpy (especially if you have the maximum 15 people) and in poor condition. Overall, though, the cabin was beautiful, restful, and we had a great time.
A guest from Smyrna, TN recommends this property. Stayed for 4 days in December, 2008 We were told that we could check in at 3:00, we arrived at the cabin a little after 3 and the cabin was not ready. We waited outside in the cold rain for over 30 mins waiting for it to be cleaned. The website advertises two fireplaces, in reality, one of them is a fake fireplace. The big screen in the theater room does not have cable. I know it is possible because we have stayed at other cabins that have cable in the theater rooms. One of the beds had two bloody bandaids on the pillow. The hot tub was dirty and cloudy. The wood floors were extremely dusty. There were no where close to enough towels and washclothes for the bathrooms. There were no pot holders and only one kitchen towel. There were food crumbs in one of the beds all over the sheets which leads me to believe that the sheets were not changed.
christine S. from Hazel Green, AL recommends this property. Stayed for 4 days in December, 2008 The hot tub had brown slime in it, it was not drained and cleaned before we came but they were quick to come the next day and clean it. Beautiful cabin!
Betty H. from sumter, SC recommends this property. Stayed for 4 days in October, 2008 We enjoyed our stay at Serenity Lodge. We stayed at this cabin Oct 2008. The cabin is full of amenities. I was told that the cabin had a mountain view but I never could find it. The cabin's condition overall in great shape. The only thing I would wish to have been different was the kitchen floor had not been mopped and we had to clean the floor which was sticky from a spill. The kitchen counters needed wiping. We had plenty of towels and wash rags. The initial supply of paper towels and dishwashing detergent was more than enough. We had to purchase toilet paper since upon our arrival only one of the bathrooms contain tissue. The hot tub appeared to be very clean. The cabin has more than adequate amount of dishes. More than enough blankets and pillows. Overall our stay was great and we would stay again if we ever need a large cabin again.
Pam B. from Blount, TN recommends this property. Stayed for 3 days in October, 2008 Every Spring and Fall, a group of friends come to the Gatlinburg area for a "ladies retreat". We love staying in the luxury cabins with media rooms, though this one was great, we were somewhat disappointed that for a cabin that sleeps 14, only had seating in the media room for 6! Also, we were suprised that it did not have jacuzzi tubs, just your basic tub/shower. Also the kitchen space was a little cramped for such a large cabin and suprised it did not have granite countertops. The outside motion light for the driveway did not work, which was quite a hazard if coming in after dark. We had trouble with some of the equipment that we felt should have been checked out before we arrived, but at the same time, the property manager was very prompt about correcting our concerns and very courteous as well!