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Full Kitchen
Balcony
Deck
Patio
Coffee Maker
Dishwasher
DVD Player
Microwave
Oven
Refrigerator
Toaster
Biking
Boating
Fishing
Golf
Hiking
Surfing
Swimming
Walking

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should have been cleaned upon our arrival Ken M. from Libertyville, IL recommends this property. Stayed for 7 days in March, 2013 Very dirty when we walked in the rental.The problem was solved when we notified the rental company. But it should have been VRPros responsabitity to have it cleaned upon our arrival. The 250 dollar cleaning fee is ridiculous. Property Manager Response: Response from Vacation Rental Pros Hi Ken - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for cleaning issues. This is not up to standards. I will contact my house keeper. You and your family are welcome back any time. |
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Needs a good cleaning Mary S. from High Point, NC recommends this property. Stayed for 6 days in October, 2012 Wonderful beach front condo; too bad it was so filthy and in disrepair. I do have to say that when we needed something repaired someone came over right away to take care of the problem. A lot of road noise but that can't be helped because it is on the main highway.Now on to the good stuff:It was so nice to sit out on the veranda on the ocean sipping coffee while watching the sun rise. Long walks on the beach where fantastic and was nice to come back to the condo for a snack and then right back to the beach again. The condo is right on the beach where you can listen to the waves and smile and just enjoy. Property Manager Response: Response from Vacation Rental Pros Hi Mary - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance and cleaning issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. |
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Great Location - In Need of an Update A guest from CUMMING, GA does not recommend this property. Stayed for 7 days in July, 2012 The town house was in a great convenient location. Right on the beach, which was fantastic, close to the grocery store and St Augustine. However, basics, updates and maintenance is really needed. The kitchen was not stocked well to cook for my family of 6; it was lacking some of the basics like measuring cups, a large pot for spaghetti, 13x9 baking pan, cookie sheets. The master bed felt like it was 20+ years old, sheets were poor quality material. Water pressure in the showers was not that great. Also, the tub in the master bath leaked and would not drain properly--yuck. It even started to leak through the floor into the family room below. We called for maintenance on the first day, but no one ever showed up. Finally, the washer & dryer were in the garage--which is not a problem, however, it was just dingy, dusty and dirty down there--it should be included on the housekeeping list. Property Manager Response: Response from Vacation Rental Pros Hi Karen - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. |
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Slum in St. Augustine Jonathan B. from Tullahoma, TN does not recommend this property. Stayed for 7 days in March, 2012 The property you rented to us was in extremely poor condition. Exposed wires on the outside and water stains on every ceiling. It is apparent that neither the property manager nor the owner are willing to make even the most modest investment in this property. Even the coffee maker did not work. We expected some at least reasonable accomodations based upon the rental rate. Live and learn. We will avoid VacationRentalPros in the future. Property Manager Response: Response from Vacation Rental Pros Hi Jonathon - Thank you for taking the time to share this information with us. I apologize for the internet issues and the lack of follow through. That was not up to standards. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. |
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Property was clean and comfortable; rental company is annoying Vanessa K. from Pittsburgh, Pennsylvania does not recommend this property. Stayed for 7 days in March, 2012 The property was fine - good location and it was clean. It could use some updating - there was loose plaster over the bathtub for instance. But overall, it was in pretty good shape for a rental property, and it was close to St. Augustine and on a nice beach. Lovely views from all the rooms.My real complaint is that since coming back, I have been getting spam from the rental company to rent more properties, and I cannot get off their mailing list. So my warning to you: use a throw-away email address with them, because they will not respect your unsubscribe. I won't rent from the company again based on just that, even though the house was fine. Property Manager Response: Response from Vacation Rental Pros Hi Vanessa - Thank you for taking the time to share this information with us. I apologize for the email issues and the lack of follow up. I am contacting my email firm to make sure you are off their list. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. |
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Poorly maintained at nice location Marcia S. from Grand Blanc, MI does not recommend this property. Stayed for 26 days in February, 2012 Nice location but rental was in poor condition. Paint peeling, dirty carpet,dirty ceiling fan, yard filled with trash, furniture extremely worn, tub drains clogged, round toilet seat on oval toilet, filthy throw rugs, had to buy a sharp knife, frying pan with lid can opener didnt work. Bare wires where deck lights should be, mildew on blinds and water marks from leaks everywhere. Would be a nice place if fixed up. Property Manager Response: Response from Vacation Rental Pros Hi Marcia - Thank you for taking the time to share this information with us. I apologize for the maintenance and cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. |
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St. Augustine Florida great place to visit very clean city James C. from Rhodell, West Virginia recommends this property. Stayed for 7 days in January, 2012 Love the ocean view. Loved the layout of the beach house. Needed a few updates. Property Manager Response: Response from Vacation Rental Pros Hi James - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080 |
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Excellent rental met all our expectations A guest from Leesburg, VA recommends this property. Stayed for 7 days in December, 2011 Our stay in this property was quite enjoyable - overall we were very pleased. Great beachfront location with panaoramic view! It was furnished and equipped quite adequately, and we were comfortable during our stay. Our minor recommendations: fix the gate latch on the deck and update the dvd player -- it was difficult to get working reliably. Property Manager Response: Response from Vacation Rental Pros Hi David - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. |
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Staying at the Ocean Marilyn H. from Omaha, NE recommends this property. Stayed for 7 days in October, 2011 It was difficult to find in the dark when we arrived. It was difficult to open key lock in the dark. A light should have been left on. It was a condo NOT a house and it had many stairs. The coffee pot filter holder was crooked=didn't drip coffee thru well. Had to get neighbor help up set up the TV, later even when I put new batteries in it, didn't always work.Used jacuzzi once last night jets not conntrollable went all over the bathroom, took lenghthy time to fill 1/4 full, then couldn't drain water out.Liked the retaurant tips, Aunt Kate's and Caps close by THE BEST. Loved our view but water came in the master bedroom and the living room with the nor'eastern.Would recommend with fixing things as stated. Property Manager Response: Response from Vacation Rental Pros Hi Marilyn - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. |
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Serenity and satisfaction Eddie C. from Anderson, SC recommends this property. Stayed for 7 days in September, 2011 Key was not in lockbox, but the Property Manager responded promptly with a newly made key, along with some helpful sight-seeing advice for the town and environs. He also addressed some maintenance concerns quickly and satisfactorily. Property Manager Response: Response from Vacation Rental Pros Hi Eddie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the key and maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. |
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great location A guest from Mountaintop, Pennsylvania recommends this property. Stayed for 7 days in August, 2011 If you are a perfectionist, this place is not for you. If you are looking for a place to sleep after a great day at the beach, which is steps away, then this place is for you! For those that are picky, The place had some water stains on the ceilings, the fridge didn't keep stuff really cold and the washer and dryer are in need if an upgrade. Make sure you lay a towel down on the floor when using the "captains quarters" master bedroom bathtub/shower and the blinds to the balcony were old and a little tricky to use. Everyone else, the place is steps away from a very private beach, the views are amazing (especially from the private balcony)and the beds were really comfortable! The place was clean and the towels and linens were were clean and smelled great! This is a pet friendly rental and you can not tell that pets stayed in this unit, no smells or pet stains! Our dog was very relaxed in this home.Many games, dvd player and directv if you did have a rain day (which we did not)There is a Winn Dixie(groceries) approx 7 minutes away and Old Town St. Augustine is approx 2-3 miles (just over the bridge) Some excellent restaurants are within miles of the rental. Our favorite was Caps on the Water, excellent waterfront seating for sunset! When my family goes to the beach we are more concerned with the location as we spend the most amount of time on the beach not in the house, we were very satisfied with this rental property and would recommened this place to family and friends who are not looking for perfection and just looking for a great place to stay, great location, great views and a wonderful family vacation!! Property Manager Response: Response from Vacation Rental Pros Hi Stacey - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. |
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Beach Stay Jennifer C. from Indianapolis, IN recommends this property. Stayed for 14 days in July, 2011 My family and I had a wonderful stay here. The door downstairs needs work as it doesn't shut properly and there could be a few more kitchen items but over all a WONDERFUL place. Can't beat the views and for me, its only a couple minutes from historic district and located perfectly for us. Everyone had a fantastic time! Only other thing is the water pressure could be better. Other than that...perfect! Staying there again when I come home on leave! :) Thanks so much Vacation Rental Pros! Property Manager Response: Response from Vacation Rental Pros Hi Jennifer - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. |
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Gary T. from Lawrenceville, GA does not recommend this property.
Stayed for 7 days in July, 2011 Property Manager Response: Response from Vacation Rental Pros Hi Julie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. |
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Island Time Beach House St. Augustine Julie K. from Nashville, TN recommends this property. Stayed for 14 days in June, 2011 This was a perfect family vacation for everyone, including our dog. It was more than just a vacation for us as it's the first time we've all been able to get together like that, and it was the perfect place. Even the family staying next to us were such a delight to meet. Thank you so much for a beautiful place to reconnect with the family. We hope to be able to do it again soon. The 2 weeks spent in St. Augustine were such a blessing in more ways than one. Property Manager Response: Response from Vacation Rental Pros Hi Julie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. |
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Beautiful view! A guest from Shawnee, KA recommends this property. Stayed for 4 days in May, 2011 carpets were pretty dirty, could use a good clean.great location. could use more basics, toilet paper, paper towels, trash bags. trash cans outside were completely full when we arrived. Property Manager Response: Response from Vacation Rental Pros Hi Rhonda - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the carpet cleaning issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. |
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Great Location; Lousy Property A guest from Santa Fe, NM does not recommend this property. Stayed for 14 days in May, 2011 This property looks nothing like the publicity shots. The building is old, run down, and dirty. Water leak stains on the ceiling. Broken screen doors. Broken veranda gate. Dirty linens, with no replacement linens available. Torn lampshades. Chipped toilet seats. Dirty windows. No spare toilet rolls. Broken rocking chair...oh well, the location and view are spectacular...and the housekeeping manager Arcadio was embarassed with the condition of the place, but helpful with new linens, and a new toilet seat. I expected so much better. Property Manager Response: Response from Vacation Rental Pros Hi Nigel - just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. These are not up standards and we have been working with the owners to upgrade. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. |
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A guest from Jacksonville, FL recommends this property.
Stayed for 7 days in March, 2011 overall the place was great for a family and kids. i would recommend going around the condo and checking for lights that work and ones that dont. i would recommend some lighting on the outside decks for the evening. Property Manager Response: Response from Vacation Rental Pros Hi Toni - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize about the lighting issues. I have contacted my property manager to get them fixed. You and your family are welcome back any time. |
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Wonderful Ocean Stay Joan S. from Edmond, Oklahoma recommends this property. Stayed for 4 days in January, 2011 The Condo was very nice. My goal was to hear the ocean and you could see it, hear it regardless of weather due to the location on the beach and the wonderful atrium and the master bedroom with a window to the sea! Hear the surf was relaxing, healing and therapeutic. The Condo was nice, the beds comfortable and in easy distances to where I wanted to go. A few more kitchen items would be nice for those who want to cook in instead of eat out. Other than was a PERFECT STAY! Property Manager Response: Response from Vacation Rental Pros Hi Joan - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. |
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Dirty and updated Alicja F. from Carmel, IN does not recommend this property. Stayed for 7 days in October, 2010 It needs some job. All furniture, floors windows etc are old, updated and dirty dirty. For the money we have paid I would expect better standart. I loved the location though. Property Manager Response: Response from Vacation Rental Pros Hi Alicja - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I sincerely apologize for the cleaning and maintenance issues. This is not up to standards and I have already discussed this with the house keeper and operation department to get this fixed. You and your family are welcome back any time. |
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Room With A View Ginger S. from Johns Creek, GA recommends this property. Stayed for 7 days in July, 2010 How wonderful to stay oceanfront and enjoy the fabulous beach views 24/7! Vilano Beach is beautiful and the waves bring lovely shells with each tidal change. Our gang enjoyed surfing right outside the condo door. Super convenient location with downtown St. Augustine only a few miles away. Recommendations: replace broken table and all deck chairs, repair lock on sliding glass door, caulk and regrout the tile surrounding the master shower and tub as it is leaking through to the ceiling of the living room, and spray for scorpions upstairs and ants in the kitchen. Only place better is "Coastal Cottage." :) Property Manager Response: Response from Vacation Rental Pros Hi Ginger - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the initial cleaning mix up and am glad we were able to get the condo quickly cleaned. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. |
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