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Coastal Karma, Luxury 5 BRs, above ground pool, spa, rece...
St. Augustine 5 br Vacation Rental Home

Property Summary
St. Augustine, Florida, United States
Type
Home

Bedrooms
5

Bathrooms
4

Sleeps
12

Rates
$249 - $1,000 per night
$1,395 - $3,495 per week
$2,902 - $15,980 per month

Non Smoking   Swimming Pool   High-Speed Internet
 
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Vacation Home Rental Description:



Coastal Karma, Luxury 5 BRs, above ground pool, spa, recently upgraded

Just a minute's walk from the beach, Coastal Karma is a beautiful European-style house just right for your St. Augustine vacation. We've got a hot tub, pool, balcony, fenced grassy yard, and all the space your group needs for a great Florida getaway! This home was just completely upgraded in March 2013.

Coastal Karma has 5 bedrooms all with HDTVs, plus a bonus room that sleeps one more. We have 3½ baths, a big covered patio with a grill, and even some peek-a-boo views of the ocean from the kitchen and dining area. This is a luxurious but very comfortable place to stay, and we invite you to make it your home base when you come to the northeastern Florida coast!

Bring the kids' Big Wheels and sidewalk chalk, because there's plenty of room to play in our backyard and on the patio. Our aboveground pool offers a splash of pure refreshment on a balmy Florida day, while the hot tub is a great way to limber up first thing in the morning and relax tired muscles late at night! Add the ocean into the mix, and you have nonstop water fun for the whole group.

You'll want to stay outdoors long into the evening, so pick up some burgers or fresh seafood at the market and plan to grill out at least once while you're here. Our new grill is easy to use and highly addictive, so if you're looking to economize a bit on all that eating out, we have one solution right here! (The other one is our kitchen, which will make you feel as though you're on the set of a cooking show!)

When it's time to go indoors, you'll be delighted by the breeziness of silent ceiling fans supplementing the central air-conditioning and the comfortable décor welcoming you to a place of relaxation. The main living and dining areas are on the second floor, but the ground floor contains 3 bedrooms and the bonus room with a futon sofa and TV.

One of the 1st-floor bedrooms includes an en-suite bath with shower and tub option. This room contains a queen-sized bed, soft carpeting, HDTV, and a door right out to the patio. Of the other 2 bedrooms on this floor, one other also contains a queen-sized bed, plus a HDTV, carpeting, and direct patio access. The other offers 2 twin beds in an airy, carpeted room and HDTV. A full bathroom is convenient to both of these bedrooms, with dual vanities and a bathtub/shower combination.

Travel upstairs and you find yourself in our luxurious living room, complete with a fireplace and elegant hearth, HDTV, Blue Ray/DVD player, leather sofa, travertine floor, and access to the balcony with lovely views of the countryside. Decorative pillars frame this room, which leads directly into the formal dining room with chandelier and wet bar.

The kitchen is breathtaking, with state-of-the-art stainless steel appliances, tile floors, marble countertops, a breakfast bar as well as an informal breakfast table in a sunny nook. We've stocked the cupboards with all the equipment you need to prepare and serve a feast for the whole group (plus friends!), and you'll find all the time-savers you rely on as well: microwave, coffeemaker, ice and water in the fridge door, and of course the dishwasher!

But your favorite part of Coastal Karma may just be the master suite, with its heavenly king-sized bed, HDTV, French doors leading out to the patio (with glimpses of the sparkling Atlantic Ocean!), and en-suite bath with dual vanities, a garden Jacuzzi, walk-in shower, travertine floor and even a chandelier. Ah, what bliss!

You'll also find another bonus room on this floor, with 2 futon sleepers and a big HDTV. (Teens and tweens, this room is calling your name!) A half-bath and a big laundry room complete the 2nd-storey layout -- and you'll find all of the linens and towels you need for every bed and bath waiting for you here, fresh and soft. Pack light this trip!

When you stroll out onto the covered second-floor balcony, with its smooth brick floor and comfortable lounge chairs, you can survey the neighborhood, gaze down at the backyard and pool, and count the stars at midnight.

Bedding Configuration: 1 King, 2 Queen, 2 Twin, 2 Sleeper Sofa

Room Description: *** Plus one time end of stay cleaning fee is $250, pet fee $100(each), security damage fee is $250, amenity fee is 5.95% & tax is 10%.

Additional Features:
* Bedrooms: No Smoking Rental, Bedroom #1 (1 King), Bedroom #2 (Queen), Bedroom #3 (2 twins), Bedroom #4 (Queen), Bedroom #5(1 futon full sleeper), Other (1 sofa sleeper)
* Convenience: Outlet Shopping, Area Fitness Center, Craft Shopping, Medical Services Nearby, Nearby Grocery, Shopping
* Culture: 104 miles to Disney World, 30 miles - Daytona Airport (DAB), 55 miles to Jacksonville Airport, 90 miles - Orlando Airport (MCO), Baseball Park, Football Stadium, Jacksonville Stadium (Jaguars), Kennedy Space Center, Lighthouse, Marine Land, St Augustine Historic Town, Theatre, Crescent Beach, St Augustine, Florida, St Augustine, FL, St Augustine Beach Florida, St Augustine Beach FL
* Entertainment: Cable Television, DVD Player, Television, Wireless Internet
* FAQ: Beach (cars/park on beach), BBQ Grill (on site), Hot Tub or Spa, Internet/Wifi in Unit, No Smoking Unit, Pool (on site), Private Pool, Stairs inside Unit - Yes
* Family: Beach
* Geographic: Exceptional Views, Near Beach
* Kitchen: Coffee Maker, Cookware, Dishwasher, Full Kitchen, Microwave, Oven, Refrigerator, Stove, Toaster, Utensils
* Living: Ceiling Fans, Central Air, Ironing Board, Linens, Washer & Dryer, Whirlpool Tub, HD TV in Living Room
* Outdoor: BBQ Grill, Beach Walking, Deck, Fishing, Grill, Hot Tub, Patio, Pool, Surf Fishing, Surfing, Swimming, Walkway to Water, Wildlife Viewing, Wind Surfing
* PMS: Lock Instructions: Good News, StAug-M 904-385-3888
* Ratings: Diamond
* Sleeps: Sleeps 2 or more, Sleeps 4 or more, Sleeps 5 or more, Sleeps 6 or more, Sleeps 7 or more, Sleeps 8 or more, Sleeps 9 or more, Sleeps 10 or more, Sleeps 11 or more, Sleeps 12 or more
* TV's: HD TV in Living Room
* Trash Day: Monday
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Arrival Date:
Departure Date:
Adults (18+):
Children (<18):
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Accommodation and Amenities:

Features:
  • Pool (private)
  • High-Speed Internet
  • Full Kitchen
  • Deck
  • Patio
Appliances:
  • Coffee Maker
  • Dishwasher
  • DVD Player
  • Microwave
  • Oven
  • Refrigerator
  • Toaster
Activities:
  • Fishing
  • Surfing
  • Swimming
  • Walking

Owner/Manager last updated on 07/05/2014

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Pricing/ Rates:    (click to convert currency)
Nightly Price Range: $  249 to: $  1,000
Weekly Price Range: $  1,395 to: $  3,495
Monthly Price Range: $  2,902 to: $  15,980

   » Prices in United States Dollars.



This map is intended to be used as a reference only. Please confirm the exact location with the property owner or manager.
 Property Reviews 
GREAT VRBO team!
Ron K. from Inverness, FL recommends this property.
Stayed for 7 days in June, 2014
The home was spacious and well appointed for our needs..but we were most impressed by the friendliness and ownership attitude of everyone we dealt with.....from the sales and reservations team to the person picking up the refuse, the cleaning people, and the maintenance folks who helped us when we ran out of propane....and Wendy at VRBO tied it all together for us!We'll be back...Thank You.

Property Manager Response:
Response from Vacation Rental Pros
Hi Ron- I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for $50 off your next rental. When you reserve your property, just enter rebook50. Hope to see you and your family again soon! --Steve Milo, 888 618 8658, Vacation Rental Pros, 6279 A1a South, St. Augustine, FL 32080
 
Overall Satisfacation
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Trip of the year
Mary B. from Saint George, UT recommends this property.
Stayed for 7 days in May, 2014
Our family had a great time. We would return to vacation there again.

Property Manager Response:
Response from Vacation Rental Pros
Hi Mary - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook50 and enjoy a $50 off on the rental! See you at the beach,
 
Overall Satisfacation
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Ocean karma !
Esteban O. from Envigado, Antioquia recommends this property.
Stayed for 7 days in April, 2014
Our vacations were just as planed!!It's the first time the pictures are just the way the property is in a website, and this is a big deal because you know what you're getting.The house is in a very quite neighbourhood, pretty close to town and just a 2 minute walk to the beach. There were lot of turtles in the way :-)It's in great conditions, I highly recommend.

Property Manager Response:
Response from Vacation Rental Pros
Hi Esteban - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for $50 off your next rental. When you reserve your property, just enter rebook50. Hope to see you and your family again soon! --Steve Milo, 888 618 8658, Vacation Rental Pros, 6279 A1a South, St. Augustine, FL 32080
 
Overall Satisfacation
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As Promised
A guest from Mason, OH recommends this property.
Stayed for 7 days in February, 2014
Coastal Karma was an excellent place for our reunion. Everything was as advertised. The arrival and check- out process was very easy and took no time at all. We would like to come back next year.

Property Manager Response:
Response from Vacation Rental Pros
Hi Marty - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for $50 off your next rental. When you reserve your property, just enter rebook50. Hope to see you and your family again soon! --Steve Milo, 888 618 8658, Vacation Rental Pros, 6279 A1a South, St. Augustine, FL 32080
 
Overall Satisfacation
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Coastal Karma was a Dream!
A guest from Burke, VA recommends this property.
Stayed for 7 days in January, 2014
Coastal Karma was more than we expected. The house had everything we needed and was quite luxuorious. We all were impressed with the size and decor of the house. The location was an easy 5 minute walk to the beach. I loved the location. I would strongly recommend this house to anyone. It was a fantasic stay.

Property Manager Response:
Response from Vacation Rental Pros
Hi Barbara - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for $50 off your next rental. When you reserve your property, just enter rebook50. Hope to see you and your family again soon! --Steve Milo, 888 618 8658, Vacation Rental Pros, 6279 A1a South, St. Augustine, FL 32080
 
Overall Satisfacation
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Very Nice, but lots of steps
A guest from Palm Harobr, FL recommends this property.
Stayed for 7 days in December, 2013
we enjoyed the property, but there are steps up to the main level and then down to the other level. there also was just basic cable. however, the property was clean, good location, and had all you could want. just hard to stay with a 3 year old and grandparents with all the steps.

Property Manager Response:
Response from Vacation Rental Pros
Hi Alex - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook50 and enjoy a $50 off on the rental! See you at the beach,
 
Overall Satisfacation
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Family Outing
A guest from Jacksonville, FL recommends this property.
Stayed for 3 days in October, 2013
Spacious and comfortable, great location. Enjoyed our stay.

Property Manager Response:
Response from Vacation Rental Pros
Hi William - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook50 and enjoy a $50 off on the rental! See you at the beach,
 
Overall Satisfacation
show detailed scores

Perfect
Borja F. from Miami, FL recommends this property.
Stayed for 3 days in September, 2013
Perfect

Property Manager Response:
Response from Vacation Rental Pros
Hi Borja - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook50 and enjoy a $50 off on the rental! See you at the beach,
 
Overall Satisfacation
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Great Family Vacation !!
Julie K. from Greencastle, IN recommends this property.
Stayed for 7 days in August, 2013
Coastal Karma met ALL our needs for a family vacation !! The location was perfect and a short walk to the beach. Definitely lots of room in the house for a large family. I would recommend this home for a nice vacation. So much to see and do in the area !!

Property Manager Response:
Response from Vacation Rental Pros
Hi Julie - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for $50 off your next rental. When you reserve your property, just enter rebook50. Hope to see you and your family again soon! --Steve Milo, 888 618 8658, Vacation Rental Pros, 6279 A1a South, St. Augustine, FL 32080
 
Overall Satisfacation
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Upgrade from Sewage Disaster to Paradise
A guest from Atlanta, GA recommends this property.
Stayed for 7 days in July, 2013
Upon our arrival at the house we had reserved initially, we were very displeased to see that it (Villa Villekula) was rather far from the beach - farther than advertised. It was made to sound like you climb over rocks and there was the beach. However there is no beach, just rocks. you have to walk way down to get to the beach MORE IMPORTANTLY, however, we also noticed the sewer backing up into the tub and around the base of the toilet in the downstairs bath. The smell was atrocious. I immediately called maintenance and they said they'd send someone out. I called again after 40 minutes had passed with no one coming. They said it would be another 2 hours before someone could come, due to a water main break somewhere. The plumber actually got there 1 hour later, apologizing profusely. He said he had told management 2 days earlier that the house needed a new pump and it had not been taken care of. We waited in the stench as he did a temporary fix. About an hour later management called me, saying a new pump would not be available for 2 days. Wendy at the management office was wonderful and worked to find us another house to transfer to that very night. She even allowed us to go look at them so we could decide. They upgraded us to a bigger, more luxurious house which was even closer to the beach, at no additional cost to us. Our vacation thus went from a few hours of disgust and frustration to 6 full days of pure BLISS! Bottom line: Stuff happens. Vacation Rental Pros could have prevented it. BUT, in the end, they definitely rose to the occasion and made sure we were very well compensated. Thank you, VRP, for a great vacation!

Property Manager Response:
Response from Vacation Rental Pros
Hi Leta - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook50 and enjoy a $50 off on the rental! See you at the beach,
 
Overall Satisfacation
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Awesome Time
A guest from Roanoke, AL recommends this property.
Stayed for 7 days in June, 2013
We had a great family vacation!!! Every body had a wonderful time. Can't wait to come again

Property Manager Response:
Response from Vacation Rental Pros
Hi Elizabeth - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for $50 off your next rental. When you reserve your property, just enter rebook50. Hope to see you and your family again soon! --Steve Milo, 888 618 8658, Vacation Rental Pros, 6279 A1a South, St. Augustine, FL 32080
 
Overall Satisfacation
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IT WAS OKAY!
A guest from Ridgeland, SC does not recommend this property.
Stayed for 7 days in June, 2013
HOME WAS NICE, COULD HAVE BEEN A LITTLE CLEANER! MOLD AND MILDEW IN THE MASTER SHOWER. THERE WAS NO HOCKEY TABLE AS DESCRIBED IN LISTING.

Property Manager Response:
Response from Vacation Rental Pros
Hi Tammy - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for cleaning issues. This is not up to standards. I will contact my house keeper. You and your family are welcome back any time.
 
Overall Satisfacation
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Over priced and disappointing
A guest from Thorntown, IN does not recommend this property.
Stayed for 7 days in March, 2013
This property should not be described as "diamond" or luxury. I didn't cook in the kitchen because I kept finding dirty dishes or ruined cookware. The floors were dirty, walls marked, and overall more run down than described. The hot tub was so dirty that none of us used it all week. This was more like a $2000 rental and I feel like I over paid. I was asked if I wanted someone to come and re-clean or fix the garbage disposal.... I really think these should be in working order prior to any new arrival. Overall disappointing.

Property Manager Response:
Response from Vacation Rental Pros
Hi Sandra - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for cleaning issues. This is not up to standards. I will contact my house keeper. You and your family are welcome back any time.
 
Overall Satisfacation
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AMAZING
Reshard D. from Gainesville, FL recommends this property.
Stayed for 7 days in March, 2013
I enjoyed every second in the house!It's so huge and spacious , Not to mention Breath taking!

Property Manager Response:
Response from Vacation Rental Pros
Hi Reshard - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook50 and enjoy a $50 off on the rental! See you at the beach,
 
Overall Satisfacation
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Awesome!
Angella S. from Snellville, GA recommends this property.
Stayed for 3 days in March, 2013
clean. Quiet. The vacation of a lifetime.only drawback--there are no curtains or blinds.

Property Manager Response:
Response from Vacation Rental Pros
Hi Angela - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook50 and enjoy a $50 off on the rental! See you at the beach,
 
Overall Satisfacation
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Very nice vacation
Bogdan W. from Forest Hills, NY recommends this property.
Stayed for 7 days in March, 2013
I recommend this house because it is close to the beach and it is very nice ,and is located in a quiet place.

Property Manager Response:
Response from Vacation Rental Pros
Hi Bogdan - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook50 and enjoy a $50 off on the rental! See you at the beach,
 
Overall Satisfacation
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Coastal Karma
Margo S. from Winston Salem, NC recommends this property.
Stayed for 3 days in January, 2013
We had a great time. Installation of towel racks needs to happen. Also add towel hooks.

Property Manager Response:
Response from Vacation Rental Pros
Hi Margo - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook50 and enjoy a $50 off on the rental! See you at the beach,
 
Overall Satisfacation
show detailed scores

Family Home
A guest from Ruskin, FL recommends this property.
Stayed for 4 days in October, 2012
Could have a another coach down stairs instead of a futon. Additional plastic cups and plates would be nice for the children under 7 years old. The pool and spa were not clean on arrival but did get cleaned the next day.Due to the house being for sale the direction for the lock box should state location for lock box.

Property Manager Response:
Response from Vacation Rental Pros
Hi Yvonne - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
 
Overall Satisfacation
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Coastal Karma
A guest from Jacksonville Beach, FL recommends this property.
Stayed for 3 days in September, 2012
Wonderful

Property Manager Response:
Response from Vacation Rental Pros
Hi Danielle - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments.
 
Overall Satisfacation
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Luxurious house, great location, good price
A guest from Guaynabo, PR recommends this property.
Stayed for 5 days in August, 2012
The house was beautiful and luxurious, especially the master suite. Our only major complaint was that the pre-check-in maintenance was incomplete. A bathroom sink was dirty and with a broken faucet. The backyard was totally ignored - uncut lawn, dirty patio furniture, dirty jacuzzi and pool, broken glass behind pool. All of this was taken care of within 24-36 hours of our calling the mgmt company, but why wasn't it taken care of in advance of our arrival? This stuff was painfully obvious, and the person who they sent to clean the house was mortified when she saw these things. So I would hope that in the future things like this would be proactively addressed before guests check-in.Other minor items - many of the window blinds were inoperable (i.e. broken cords), the Wi-Fi was unsecured, the kitchen wasn't too well equipped. These aren't deal-breakers by any stretch, but I think they're worth mentioning as constructive criticism. We would rent the house again without hesitation.

Property Manager Response:
Response from Vacation Rental Pros
Hi Catherine - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
Overall Satisfacation
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Not At All What Was Expected
Lugenia S. from Acworth, GA recommends this property.
Stayed for 7 days in July, 2012
The vacation home is beautiful but lacks personality and warmth. It looks and feels like a house that is just being rented to cover the rent until it's sold. The house needs a new, standard set of pots and pans, beverage pitcher, blender,etc.....basics. Replace chpped dinner plates. Air Hockey table needs to be replaced or refurbished. The upstairs hallway bathroom toilet, outdoor hot tub, and indoor spa tub were not adequately cleaned and the futons were filthy. We could tell the cleaning service had been there because her hair was on the linens, sinks, etc. The property mgmt sent maintenence guy next day to replace bulbs and fix the bathroom spa tub that was inoperable. They also sent a service in 2 days to clean/inspect the futons. He cleaned as best he could but recommended replacement. Both guys were friendly & professoinal. Lovely home that needs the proper attention to make it a place vacationer would be glad to return to or recommend to others. Beautiful beach and serene and relaxing environment.

Property Manager Response:
Response from Vacation Rental Pros
Hi Lugenia - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
Overall Satisfacation
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Coastal karma
A guest from Cold Springs, KY recommends this property.
Stayed for 7 days in July, 2012
Everything was nice, big, clean, I just wish there were enough towels, toilet paper, and paper towels. We had to buy paper products on our second day and had to wash towels everynight.

Property Manager Response:
Response from Vacation Rental Pros
Hi Gary - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
 
Overall Satisfacation
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NICE PLACE FOR FAMILY GROUPS
MIguel D. from Bogota, CO recommends this property.
Stayed for 7 days in June, 2012
We had a wonderfull time at St. Augustine, regarding the house although it has a great location and it is well mantained, we felt it turned out to be quite pricy in comparison to what you expect to receive, perhaps there are small things to improve, like the placing of the jacuzzi and the maintainance of it, tv sets for each room, a cleaner backyard. We were a family party of 12 and in overal this is a good place to stay at.

Property Manager Response:
Response from Vacation Rental Pros
Hi Miguel - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook10 and enjoy a 10% discount on the rental! See you at the beach,
 
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Greatest Place Ever!!!!!
Lavon B. from Birmingham, AL recommends this property.
Stayed for 3 days in May, 2012
I have to say that this was a great experience. Victor was very helpful in responding to all our needs and questions.The house is wonderful! To be only a block away from the beach, convenient to local shops and downtown St. Augustine.I was pleased with all the up to date appliances and fixtures. It is truly a Luxurious home. I will definitely use in the future!

Property Manager Response:
Response from Vacation Rental Pros
Hi Lavon - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments.
 
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Not what we expected
A guest from KANNAPOLIS, NC does not recommend this property.
Stayed for 3 days in May, 2012
First impressions of this home were fantastic; however, once we entered the home, we realized it was not all that it appeared. The house was tidy, but by no means clean. The blinds were very dusty and most of the dishes had to be washed before they could be used, being careful with the dishwasher since it tipped forward when you opened both racks. One of the drawers in the refrigerator wouldn't stay closed and one of the door knobs on the lower floor came completely out of the door. Not what you would expect with this caliber of home. We specifically picked this home because of the swimming pool, however, the bottom was covered with leaves and the water was very murky. The water in the hot tub also had slime in it. I had to make 3 calls to the rental office to get someone to come out and clean the pool, but he was not a pool guy, but a landscaper and basically dumped a lot of chemicals in the pool. Even after that, the pool was still unusable for the entire stay.The property was also for sale. Nowhere in the rental listing did it indicate this property was for sale. During the day on Friday, I received a call from Vacation Rental Pros stating that the realtor wanted to do a showing Saturday afternoon. Hmmm?we?ve already lost the use of the pool, now we?re being asked to vacate the home for several hours ? NOT!

Property Manager Response:
Response from Vacation Rental Pros
Hi Kim - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for cleaning and maintenance issues. This is not up to standards. I will contact my house keeper. You and your family are welcome back any time.
 
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Great location bad customer service
A guest from Staten Island, NY recommends this property.
Stayed for 7 days in April, 2012
St augustine beach is beautiful and the property is near a very nice quiet breach. however, the pool and the hottub were filthy with bugs, leaves sand and dirt. We called the company several times, each time they told us they would attend to the problem, but no one came to do anything and they became dismissive on the phone. we were unable to use their "facilities" all week, good thing there was a beach nearby.

Property Manager Response:
Response from Vacation Rental Pros
Hi Alexander - Thank you for taking the time to share this information with us. I apologize for the maintenance and pool issues. This is not up to standards. I will email you directly with a refund. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments.
 
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Beautiful home. We had a great stay.
A guest from Jackson, MI recommends this property.
Stayed for 7 days in March, 2012
House was great. Spacious and wonderful layout. Pool was cold and dirty which made it useless to us. Air conditioning was broken which took a few calls to have addressed. There should be written instructions inside the house like how to use things as well as where to go (restaurants, etc.). Good vacation. Keys were too hidden in box. Hard to find. Could not open box after air conditioning was repaired. The balcony on the front side of the house was spongy. Needs to be fixed. St. Augustine is a wonderful city to visit.

Property Manager Response:
Response from Vacation Rental Pros
Hi Janine - Thank you for taking the time to share this information with us. I apologize for the maintenance and rodent issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments.
 
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