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Full Kitchen
Balcony
Garage
Gas Grill
Coffee Maker
Dishwasher
Microwave
Oven
Refrigerator
Toaster

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No keys left for late checkin, rude reception Lindsay H. from Denver, CO does not recommend this property. Stayed for 3 days in September, 2012 We had a late check-in, so picked up our packet from the outdoor lockbox around 12:30am. It contained good directions to the property and the garage code, dozens of ads, but no key. I wasn't immediately alarmed as I assumed the garage code would give us access to the keys inside. To my horror, as well as embarrassment (I booked this property for myself plus six other guests), we were able to get into the garage, but all the interior doors were locked and there was no key anywhere. After several calls and a voicemail left to the after-hours emergency number with no response, we were literally left with no place to stay at 1am. By nearly 10am the next day I still hadn't received a call back, so I called again (I was in town for a wedding and had plans with the wedding party all morning). A bored-sounding Shirley answered, and when I explained the situation, she had no idea about it. Evidently she hadn?t listened to my voicemail from the middle of the night. I indicated that I?d be in later to get this straightened out. When I got to the office, they had refunded the night that we didn't stay in the property ? I was pleased but not surprised, since we obviously shouldn?t be charged for a night we couldn?t even get inside the place. When I inquired what else they would do for the enormous inconvenience, Shirley turned away from us and called to her boss to come "deal with this" (seriously!), got on the phone, and proceeded to ignore us. I was shocked at the sheer rudeness with which we'd been treated, especially in person. Her boss, when pressed for some sort of compensation for their mistake, finally agreed to take off the cleaning fee of about $85. When we finally got into the property itself, it was not clean. There were old grounds in the coffeemaker, used empty shampoo bottles in the shower, and the towels smelled mildewy. The property itself was very nice, it's a shame this management company is doing such a poor job for the owners. Property Manager Response: Response from Accommodation Services, LLC I was and am very embarrased and sorry for the lack of leaving you keys, as well as not responding to the after hours call. I could see your frustration and how tired you all were from a long travel and no sleep. I do regret that your opinion though was that we did not care and we were rude. This is the furthest from the truth and unfortunately you felt different. We cannot change what happened to you, but can assure you that we will take action to make sure this does not happen again. |
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Family Vacation A guest from Vancouver, WA recommends this property. Stayed for 7 days in August, 2012 The townhome was beautiful, however, it needed a good cleaning...hardwood floors were dirty and needed to be cleaned under the furniture and the carpet on the stairs was very looked like something had been spilled. Also, the lock on the master bedroom door was not functioning. This property could use a few more higher quality housewares...microwave safe bowls, pots and pans were very low quality...burned food. I usually bring a few kitchen items from home just in case and I'm really glad I did this time. Property Manager Response: Response from Accommodation Services, LLC We will verify these concerns as you are the first guest to make mention of this. |
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British Car club hideaway A guest from Boise, ID recommends this property. Stayed for 3 days in June, 2012 Great spot for 4 couples without ever really bumping into each other. Not much more then a hotel.But somebody stole the corkscrew. |
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great place Brett P. from Meridian, Idaho recommends this property. Stayed for 2 days in January, 2012 I was the first person to rent this property and I was very impressed with all it had to offer. This place was very clean, close to town and what made it even better is I could walk out on the balcony and watch the fireworks. I would recommend this place to anyone |
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