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Full Kitchen
Blender
Coffee Maker
Dishwasher
DVD Player
Microwave
Oven
Refrigerator
Toaster
Biking
Boating
Fishing
Golf
Hiking
Surfing
Swimming
Walking

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Great location! Mike O. from Augusta, GA recommends this property. Stayed for 7 days in April, 2013 The location of the beach house was ideal for our family! Easy to get to off the highway and perfectly situated right on the beautiful beach. Having the pool right outside our door allowed the kids to nap when they needed it while the adults could still lounge by the pool. Very nice space! Property Manager Response: Response from Vacation Rental Pros Hi Mike - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. |
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Rainbow Cay A guest from Elmherst, IL does not recommend this property. Stayed for 7 days in March, 2013 Decent house on the beach, good location. The interior is starting to show some wear. This house would be fine for a summer rental when the weather is warm. I would not recommend as a spring break rental to anyone with kids as the pool is not heated and there is no hot tub. Strange really not to have a heated pool, or hot tub, when this is a year round rental. Make sure you have everything in writing when dealing with Vacation Rental Pros. I will never rent from Vacation Rental Pros again. Nancy was nice, but everyone else was either rude or uneducated on their product. We were told the house was new construction at the time of booking, which it clearly was not. The outside garbage cans were overflowing with trash from the prior guests, we had nowhere to put the trash. We were told a hair dryer was in the unit, there was not one. We were told the pool was heated at the time of booking, then later learned it wasn't. The Vacation Rental Pros staff was pretty confrontational and very rude about this pool issue. For the amount of money this house costs to rent, the customer should be treated better. They also send an email asking guests to strip the beds and start the laundry prior to check out. We go on vacation to get away from this task, not do this work for you. Learn to treat your customers as guests, not hired help and when there is an issue, work to find a solution and don't be so rude. Property Manager Response: Response from Vacation Rental Pros Hi Doug - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the pool issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. |
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Property Manager Nancy E. from Plymouth, MN does not recommend this property. Stayed for 7 days in March, 2013 The VRBO site said this home had internet but it did not. Our 2 college kids had homework so we ended up going out to find internet service. I stayed and waited for the Xfinity to install the service & the next day my husband helped Jeff from Vac-Pros figure out how to to get us connected. The boardwalk was fallin in, very unsafe for us to cross until maintance came and put it somewhat back together. The property manager reservation process was good at taking our money, but she has no idea what the condition of this place was like. The walls were freshly painted and clean. The cleaners did a good job on the inside of this home. When we arrived there were Racoons in every tree and the trash was everywhere at the end of the driveway so when the maintance guys came to fix the boardwalk we had them pick up the trash and take it with them. Property Manager Response: Response from Vacation Rental Pros Hi Nancy - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. |
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Awesome Getaway A guest from Hernando, Florida recommends this property. Stayed for 7 days in March, 2012 Property is wonderful and great location for downtown. Walking distance to most historic st augustine has to offer. Had to place several calls to get specifics as far as free wifi logins and assigned parking space were concerned (there is only one not the stated two). Overall a wonderful vacation retreat :) Property Manager Response: Response from Vacation Rental Pros Hi Emillie - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. |
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