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Full Kitchen
Coffee Maker
Dishwasher
DVD Player
Microwave
Oven
Refrigerator
Toaster
Biking
Boating
Fishing
Golf
Hiking
Surfing
Swimming
Tennis
Walking

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We'll be back Peter H. from Ottawa, ON recommends this property. Stayed for 56 days in March, 2013 Had a great stay at this location. Property Manager Response: Response from Vacation Rental Pros Hi Peter - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for $50 off your next rental. When you reserve your property, just enter rebook50. Hope to see you and your family again soon! --Steve Milo, 888 618 8658, Vacation Rental Pros, 6279 A1a South, St. Augustine, FL 32080 |
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Ok for a week but not for "months". William M. from Farmland, IN does not recommend this property. Stayed for 56 days in January, 2013 I had to have this condo paid for in advance. Youwere using MY money all summer. Coastal Realty who we had been using for Ocean Village Club only requires a $250 deposit per month of intended stay. Then pay FIRST month on arrival.Your requirements are just not acceptable. Also, the furniture in this condo is just not comfortable for older folks. Owner should put in at least 2 comfortable recliners or the like for old bones. Also the mattress in the master bedroom is WAY past replacement. The 2 inch topper the was put on top of it isno good. By the way, this was the 2nd year we stayed here. What's good? Location is good butit is on 3rd floor so buy a small cart to haul all you stuff over to the elevator! We will be going back to Coastal where the reservationsmake sense. Property Manager Response: Response from Vacation Rental Pros Hi William - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. |
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Lovely property but was not clean or maintained A guest from Spartanburg, SC does not recommend this property. Stayed for 7 days in November, 2012 The property grounds were lovely and the view awesome. We even ate Thanksgiving dinner by the pool. The unit Q37 needs some work. It was not clean and has several items that need attention. The shelves in the refrigerator were broken,so not much storage. No can opener and the coffee pot is broken on the lip where the coffee pours in a messy stream. Also all lamp shades were terribly dusty along with all the silk plants and ceiling fans. One lamp shade was broken. They need to be replaced. This unit would be easier to clean if the artificial plants were removed. There are 10 artificial plants in the living, dining, kitchen area. Too Much! The drains in the shower and tub are very slow and the master shower has mildew. The upholstery needs cleaning or replacing. The unit looked like it had not been dusted in some time. If it had not been rented in a while, someone should at least dust and check on cleaning before guests arrive. Screen on patio is broken and the vertical blinds on patio door fall out if you open or close them. It could be a wonderful unit with just some needed floor to ceiling cleaning and removal of clutter of artificial plants, etc. We had fun because we were with friends and family. They had rented a total of 4 units from another company and their units were very clean. Property Manager Response: Response from Vacation Rental Pros Hi David - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. |
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A Perfect Week of Sun & Sand Marilyn E. from Searcy, AR recommends this property. Stayed for 7 days in November, 2012 It was my husband's 85th birthday wish for a week of sun, sand and long walks on the beach with his sidekick, 10 lb. Buster. All three of us had a terrific stay in Q37. The condo was spacious enough to allow us a day long birthday celebration with our family and grandkids. The weather was exceptional and we are planning a return visit in 2013. Being able to bring our family pet along was an addeed bonus. Property Manager Response: Response from Vacation Rental Pros Hi Marilyn - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. |
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Ocean Village Club Q37/Vacation Rental Pros A guest from McDonough, Georgia does not recommend this property. Stayed for 7 days in September, 2012 First the good.Ocean Village Club is a fantastic place to stay. We have stayed at this propert for several years now. The view from our unit was great! Q37 is furnished nicely.The not so good.Vacation Rental Pros: We were traveling with other family members who also had Unit Q14 reserved through Vacation Rental Pros. Upon arrival we found the lock box for Q14 open and no keys.We were told by VRP staff that Q14 (Ocean Front) was not available...(even though as we arrived we recieved a house cleaning survey for Q14 and had recieved several confirmation emails in the weeks before our arrival date)??? The reservation was made in Feb. '12 and the unit had been paid in full. The only explanation given was that they should have not rented the unit and that they could be put in the "D" bldg (street front)or 25 miles away. After two hours of trying to get the situation resolved, we were finally given the keys to unit Q14. The unit had not been cleaned or the linens changed from a previos stay. The staff at the St. Augustine office were not able to help or give any answers. The issue was finally resolved with someone on the phone.Q37: Unit had sand on the floors upon arrival. The tile in the living area has a large running crack and is covered with a floor covering that is in bad condition around the edges. Drain in master shower drains slow. When using the bottom lock on the door you are taking a chance as it is very difficult to unlock at times. Light in second bedroom does not work, chain has been pulled out of light kit.Considering the issues with the unit, I feel the price paid to be a little high. Property Manager Response: Response from Vacation Rental Pros Hi Tim - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for cleaning issues. This is not up to standards. I will contact my house keeper. You and your family are welcome back any time. |
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A dirty unit Dusti H. from Gainesville, FL does not recommend this property. Stayed for 7 days in August, 2012 This was an extremely dirty unit. We would not shower in the master bath do to the condition the master bedroom had dog hair everywhere as well as animal fecal! We also had someone from maintenance show up at the door demanding to come in an check something with no identification.. We will never stay here again! Property Manager Response: Response from Vacation Rental Pros Hi Dusti - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for cleaning issues. This is not up to standards. I will contact my house keeper. You and your family are welcome back any time. |
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Great trip! A guest from Trenton, GA recommends this property. Stayed for 7 days in June, 2012 We had a wonderful experience and can't wait to come back. Property Manager Response: Response from Vacation Rental Pros Hi Cindy - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080 |
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Needs improvement A guest from Hahira, Georgia does not recommend this property. Stayed for 7 days in June, 2012 Apartment was not clean. Had to sweep and vacuum dog hair before we could let our toddler on the floor. Also had to rewash master bed sheets-dog hair. Apartment needs new blinds and rug fixed. Window in spare room needs repair. Beds are not comfortable hard time sleeping. Decor is pretty-location is one of the best. We have rented different units in O and Q for the past 5 years. I would not however rent this unit again. Also the elevator was not kept as clean as it should have been. We reported food in the elevator ceiling on Wednesday and it was still there when we left Sat. Property Manager Response: Response from Vacation Rental Pros Hi Judy - Thank you for taking the time to share this information with us. I apologize for the maintenance and cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. |
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Great location and view A guest from Moorpark, CA does not recommend this property. Stayed for 8 days in May, 2012 The location was great, with ocean views and easy access to the ocean. We enjoyed having our pet with us. The beds were very hard and uncomfortable so I would not return to this rental unless they replaced the mattresses with better quality ones. My daughter and I suffered backaches due to the beds. Property Manager Response: Response from Vacation Rental Pros Hi Alice - Thank you for taking the time to share this information with us. I apologize for the bedding. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. |
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Ocean Village Q37 A guest from Suwanee, GA recommends this property. Stayed for 7 days in May, 2012 Nice unit and awesome view. Mattress in master bedroom needs to be replaced. Property Manager Response: Response from Vacation Rental Pros Hi Susan - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for cleaning issues. This is not up to standards. I will contact my house keeper. You and your family are welcome back any time. |
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1st beach vacation A guest from St Paul, Minnesota recommends this property. Stayed for 9 days in May, 2012 Mom lived in St Augustine for more than 25 years before moving "up North" to live with me. We decided to go "all out" for this trip since she had not been back to visit for 6 years. The condo was beautifully furnished, clean, inviting and as advertized, you could see the ocean from every window. Views were outstanding. Wildlife and flowers in the dunes made the short trip on the walkway to the beach interesting. Kitchen and linens were well stocked. Lots of magazines and games were rovided along with TVs and DVD players if you need indoor entertainment. All in all, a very relaxing and satisfying vacation. Only drawback was the Wi-Fi. No service until the last 2 days of our stay. Vacation Pro staff was working on it every day, but problem was finally determined to be with the owners vs internet provider. Patty, Sarah and Scott went the extra mile to be sure things were taken care of. I'm looking forward to renting from this company again - probably the same condo if we can get it. Property Manager Response: Response from Vacation Rental Pros Hi Nancy - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook10 and enjoy a 10% discount on the rental! See you at the beach, |
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Condo view was great! Location is perfect. Janis and Norman C. from Rochester, MI recommends this property. Stayed for 8 days in April, 2012 Everything was very nice. However the master bedroom bed was pretty uncomfortable. Probably should invest in something with more support. My husband woke up with a stiff back every morning and could not sleep too well because of the mattress. I did notice that some of the tiles in the great room area need some work but most of it is covered up with the area matt.It would be nice if they had taller chairs with a bar height table on the patio so that you could sit and look at the ocean without looking between the bars. We could not access into the wi-fi, so I had to use my phone.Overall we enjoyed it. Property Manager Response: Response from Vacation Rental Pros Hi Janis - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. |
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Florida Tina D. from Wabash, IN recommends this property. Stayed for 6 days in April, 2012 The condo was in good condition. The view was pretty. The beds were very uncomfortable, unless you like sleeping on a board. We have rented several condos and the beds were always comfortable. However, I think it is time for you to invest in new mattresses! I didn't expect to spend $1200 and sleep on such a terrible mattress. The grout in the master shower needs to be cleaned. The tub in the second bathroom needs to be worked on because it didn't drain very well. The second bedroom door handle kept falling off (a simple fix.) These are minor and fixable problems. The kitchen was well stocked and the grounds were beautiful. Property Manager Response: Response from Vacation Rental Pros Hi Tina - Thank you for taking the time to share this information with us. I apologize for the bedding and maintenance issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. |
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Great week John S. from Trinity, FL recommends this property. Stayed for 7 days in October, 2011 Very nice unit. Hopefully will stay there again. Property Manager Response: Response from Vacation Rental Pros Hi John - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. |
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